English (UK) Customer Care & Fashion Advisor (f / m / d) - Barcelona

TN Spain; Bilbao; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a Customer Care & Fashion Advisor to join their dynamic team in Bilbao. This role is pivotal in providing exceptional support to international clients, ensuring a seamless order process, and enhancing customer satisfaction. The ideal candidate will possess native-level UK English skills and a proactive approach to problem-solving. With a commitment to employee well-being, this innovative firm offers a range of benefits, including flexible working arrangements and extensive holiday options. If you're passionate about delivering top-notch service and thrive in a fast-paced environment, this opportunity is perfect for you.

Servicios

Up to 32 days of holiday

Mobile office options

Language & e-learning courses

Flexible remuneration benefits

Discounted sports memberships

Private health insurance

Mental health support

Employee Share Purchase Plan

Formación

• Native UK English speaker with customer service experience.
• Strong organizational skills and ability to work under pressure.

Responsabilidades

• Provide advisory and support services for premium clients.
• Answer customer requests via phone and email.
• Improve internal processes continuously.

Conocimientos

Customer Service

Communication Skills

Organizational Skills

Flexibility

Teamwork

Educación

Experience in Customer Care

Descripción del empleo

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English (UK) Customer Care & Fashion Advisor (f / m / d) - Barcelona, Bilbao

Client : Mytheresa

Job Category : Other

EU work permit required :

Job Views :

Posted : 30.03.2025

Expiry Date : 14.05.2025

Job Description :

To support our Customer Care team we are searching for a Customer Care & Fashion Advisor – UK English (f / m / d) to be based in our Barcelona office.

WHAT YOU WILL DO

• Advisory and support services for our international premium clients concerning the order process
• Answering customer requests (phone calls and e-mails)
• Providing the best in class customer service based on a fine understanding of the nature of e-commerce business
• Continuous improvement of internal processes
• Close cooperation with our Payment, Warehouse and Shipping departments

WHO YOU ARE

• Native verbal and written knowledge of UK English to support our customer, additional languages would be considered a plus
• First experience in the customer care or any other service oriented industry
• Conscientiousness when dealing with customer-data
• Flexibility and ability to work under pressure, capacity for teamwork
• Proactive, good organizational skills and time management

WHAT WE OFFER

• Up to 32 days of holiday, depending on the length of service, starting with 28 days (excluding public holidays and weekends)
• Mobile office / Mobile office abroad (Job and position permitting)
• Language & e-learning courses
• Flexible remuneration benefits (ticket restaurant, ticket transport and ticket child care (guardería))
• Discounted membership for selected sports platforms & gyms
• Private health insurance
• Individual support on mental health & well-being
• Employee Share Purchase Plan

WHO WE ARE

Mytheresa is one of the leading global digital luxury shopping platforms. Our unique digital experience is based on a sharp focus on high-end luxury shoppers, exclusive product and content offerings, leading technology and analytical platforms as well as high quality service operations.

Since January 2021 we are a listed company on the New York Stock Exchange. More than 1,200 employees from over 70 countries work passionately to provide the best shopping experience.

Creating a strong as well as a diverse and inclusive team is essential for Mytheresa. For us your expertise and motivation matter more than your individual walk of life. Mytheresa ensures a fast and equal hiring process.

Additional information : Employment type : Full-time