English speaking Risk Specialist in Barcelona

呐; España; Presencial; EUR 19.000; A tiempo parcial

Descripción de la vacante

An established industry player is seeking an English-speaking Risk Specialist to join their dynamic team in Barcelona. This entry-level role is crucial in protecting users and their customers from various risks associated with payment processes. You will review merchant applications, validate information, and make critical decisions that impact financial outcomes. The company prides itself on fostering a supportive work environment, offering opportunities for personal and professional growth. If you are detail-oriented, empathetic, and thrive in fast-paced settings, this role is perfect for you!

Servicios

Referral Program

Personal and professional development coaches

International business casual environment

Excellent work environment

Social arrangements

Formación

• 1+ year experience with computers and internet research.
• Experience in payments, risk, or compliance is a plus.

Responsabilidades

• Verify details submitted with applications for processing.
• Examine and validate merchant identities and information.
• Investigate discrepancies and ensure compliance with guidelines.

Conocimientos

Fluency in English (C1 or higher)

Detail-oriented and meticulous

Empathy

Ability to work in a fast-paced environment

Decision-making under ambiguity

Collaboration and knowledge sharing

Educación

Experience with payments, risk, compliance, or financial industry

Background in user support at a technology company

Herramientas

Internet and social media research

Internal and external databases

Descripción del empleo

English speaking Risk Specialist in Barcelona

Teleperformance is a worldwide leader in customer experience management and contact centre business process outsourcing. Our company employs around 420,000 people working in over 265 dialects and languages, in 88 countries, operating across all business sectors and all continents on behalf of major international companies.

At Teleperformance, we do business with people, for people. We want our employees to be inspired and motivated. Our main goal is to make them proud to belong to Teleperformance through job satisfaction and a great work environment.

Teleperformance Spain, with more than 4,700 employees in 10 sites (certified with Great Place to Work and Top Employer), is looking for a group of highly-skilled professionals.

Purpose of the role

As the foundation of the Risk Team, risk specialists help protect our users and their customers from a wide range of risks that come with navigating the world of payments. On a given day, each Specialist reviews businesses who either wish to use or are currently using the platform. While doing so, the reviewer verifies and validates information provided by the merchant. A standard check will compare specific details from the account application against supporting documentation such as a website, document scans, or internal / external databases. The reviewer will be evaluating merchants for potential risks they may present. This can take the form of supportability, KYC, credit, or fraud.

They will make decisions on a daily basis that have wide-ranging impacts on financial losses, user experience, or financial partner obligations.

Responsibilities:

• Verify all required details have been submitted with application for processing.
• Examine and validate the identity of the merchant to ensure the information submitted is valid.
• Perform checks in internal and external databases to verify information provided and confirm supportability of the merchant.
• Identify and document inaccuracies which raise red flags that require intervention and follow up with the merchant.
• Investigate and compare the items sold on the merchant's website to information provided on the product description, merchant industry, and charges.
• Reference an internal supportability list and judge whether the merchant is in compliance with our clients' guidelines. Ensure no items being sold on the merchant's site violate these guidelines.
• Based on the merchant's website, categorize the business using a list of guidelines.
• Identify businesses as supportable, prohibited, or in need of small changes to their business model.

Requirements:

• Fluency with internet and social media research, as demonstrated by at least 1 year of experience with computers.
• Fluent in English (C1 or higher).
• Ability to be detail-oriented and meticulous, noticing when information from multiple sources do not match up.
• Capacity for showing empathy, remembering there is a person behind the business and not being overly harsh in your assessments.
• Efficiency working in a fast-paced, high-volume environment.
• Comfortable making decisions based on incomplete or ambiguous information.
• Persistent and thorough, willing to go the extra mile to understand specific cases and examine underlying causes.
• Collaboration with team members and affinity to share knowledge and best practices to help the team succeed.
• Mandatory to be located in the Barcelona area.

Desired Qualifications:

• Experience with payments, risk, compliance, or the financial industry.
• Previous background in a role supporting users at a technology company.
• Well-versed in an investigative role involving decision-making.

Benefits:

• 38.5 hours / week, from Monday to Sunday from 9:00h to 20:00h (2 weekends off / month).
• 6 month contract.
• Salary: 18,065 € gross / year.
• Referral Program: Bring a Friend and get a Referral fee (up to 2,000€ depending on the language / project).
• A permanent presence of coaches who will facilitate your personal and professional development.
• Employment with the world's largest provider of contact center services.
• Excellent work environment, great colleagues, social arrangements, and personal development.
• International business casual environment.

Seniority level: Entry level

Employment type: Part-time

Job function: Education and Training, IT Services and IT Consulting