English & Spanish Reception - Granada - Spain

MAR MARTIN; Madrid; Presencial; EUR 12.000 - 18.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a dynamic receptionist for a 3-month internship. This role involves managing reservations, greeting guests, and handling customer inquiries in a fast-paced environment. You'll multitask across various areas of the hotel, ensuring a smooth experience for guests while developing valuable skills in customer service and hospitality management. If you're eager to learn and thrive in a collaborative setting, this opportunity is perfect for you!

Servicios

Accommodation

Flexible Hours

Training Opportunities

Formación

• Experience in customer service and hospitality roles.
• Ability to manage multiple tasks effectively.

Responsabilidades

• Manage reservations and handle guest check-ins and check-outs.
• Resolve complaints and assist customers with special requests.

Conocimientos

Customer Service

Multitasking

Problem Solving

Communication Skills

Basic Accounting

Educación

High School Diploma

Hospitality Management

Herramientas

Social Media Management

Reservation Systems

Descripción del empleo

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General Information

Duration : 3 months

Commitment : 5 days a week, 6 hours a day

Description :

Making and managing reservations, working with computers and keeping programs, greeting guests at check-in and check-out, allocating rooms, efficiently managing complaints and problems, dealing with special requests, accounting and payments control, and using several languages by phone, email, or in person. Multitask receptionist helping in other areas of the hotel.

Compensation : Accommodation

Additional Information

Answer telephone calls, check in and check out, booking control and availability supervision, prices and promotions control, problem resolution, basic accounting, payments control, customer assistance, and managing reputation online through social media (Facebook, Instagram, WhatsApp, Twitter, TripAdvisor, Trivago, etc).