ENGLISH - Customer Service Representative - Alarm Recieving Centre Afternoon- Madrid

Verisure; Madrid; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

Verisure busca agentes de atención al cliente para su estación de monitoreo o departamento de atención al cliente. La posición requiere habilidades de comunicación excepcionales, enfoque al cliente y un alto nivel de inglés. La empresa ofrece un entorno dinámico con oportunidades de crecimiento profesional y una jornada laboral flexible.

Formación

• Nivel alto de inglés (C1) requerido.
• Al menos 6 meses de experiencia en servicio al cliente telefónico, preferiblemente en un centro de contacto.
• Excelentes habilidades de comunicación (escritas y orales).

Responsabilidades

• Proporcionar una experiencia excelente al cliente resolviendo problemas técnicos.
• Monitorear sistemas de seguridad alarmas y reportar cualquier mal funcionamiento.
• Atender consultas de clientes, apoyando cambios de sistema y movimientos.

Conocimientos

Comunicación

Resolución de problemas

Atención al cliente

Velocidad en manejo de teclado

Descripción del empleo

Do you have experience in Customer Care?Helping people is our main commitment, providing safety and peace of mind. Therefore, we are looking for people skilled in dealing with customers and a high level of responsibility.

Are you willing to work with a dedicated and passionate team for whom security is a human right? Would you like to join a company where innovation and technology are the basis of their solutions?

Securitas Direct Verisure is the provider of alarms connected to home and business, leader in Europe with more than 3,000,000 customers. If you want to develop your talent in a large company (more than 16,000 employees worldwide), Securitas Direct offers a professional and dynamic environment you're looking for.

Candidates selected will work in our Monitoring Station or in our Customer Care department.

What you will be doing:

1. Providing excellent customer experience by troubleshooting technical issues within our busy outbound team supporting the ‘do it yourself’ project.

2. Monitoring alarm security systems remotely, highlighting any system malfunctions.

3. Contacting customers for troubleshooting and supporting resolution.

4. Booking services with the required field services.

5. Responding to incoming customer queries, supporting with battery changes, etc.

6. Supporting customer moves and system changes.

7. Assisting with back-office tasks (batteries, devices, gift cards, reporting, and administration).

8. Handling some inbound calls to support operations.

9. Monitoring and reporting on outgoing calls – status and resolution.

Offered:

1. Incorporation into a multinational with growth opportunities, high demand, and potential for promotion.

2. Work-week: Between 35 hours per week: 16:00 to 23:00.

3. Salary according to the Labor Agreement of the Security Sector.

4. Regular contract.

5. Night and English Plus shifts.

6. 15 to 24 days of paid initial training (non-selective), with mandatory attendance.

7. Looking for responsible, committed individuals willing to learn and grow professionally.

Necessary requirements:

1. High level of English (C1).

2. At least 6 months of experience in telephone customer service, preferably in a contact center.

3. Excellent communication skills (written and spoken).

4. High problem-solving capacity.

5. Strong customer focus.

6. Speed in keyboard handling and quick commands.

Valuable requirements:

1. Previous experience in customer service.

2. Training in customer service.

3. Experience working with KPIs (Key Performance Indicators).