English Customer Service

CrowdFarming; Madrid; Híbrido; EUR 24.000 - 30.000; Jornada completa

Descripción de la vacante

CrowdFarming, an innovative agri-tech platform, seeks a customer service representative in Madrid. The role involves advising customers across multiple markets, gathering feedback, and collaborating with internal teams. Ideal candidates are fluent in French, adaptable, and passionate about sustainability. Enjoy a permanent contract with a hybrid work model and various perks.

Servicios

Permanent contract (40 hours per week)

Hybrid model with two remote days per week

Partially funded health insurance

Training budget of 250€ per year

Open corporate culture

Weekly organic fruits and vegetables

Formación

• Fluent in French with good Spanish and/or English.
• 1 year of customer service experience preferred.
• Enthusiastic and eager to learn.

Responsabilidades

• Advise customers via phone, email, and social media.
• Gather customer feedback and collaborate with teams.
• Resolve customer incidents efficiently.

Conocimientos

Fluency in French

Good level of Spanish

Good level of English

Team player

Adaptability

Problem-solving

Curiosity

Descripción del empleo

CrowdFarming is an agri-tech Farmer-to-Consumer platform that offers a sustainable and transparent alternative to fight food waste by creating a direct link between agricultural producers and consumers. Founded in 2017, we are constantly revolutionizing consumer behavior and are experiencing significant growth . Therefore, we need support for our customer service team in Madrid.

Here are some of the tasks you’d be taking on if you join us:

• Advise and support our customers across different markets (France, UK, Sweden, etc.) via phone, email, and social media — whether it's about tracking an order, questions about our products or services, or resolving an incident
• Gather and categorize customer feedback and suggestions to share them with the relevant internal teams
• Collaborate with other departments to handle customer requests efficiently

Your profile
Must haves

• You’re fluent in French and have a good level of Spanish and/or English
• You live in Madrid or are planning to move here soon
• You’re a great team player, but also know how to work independently
• You’re highly adaptable
• Challenges don’t scare you — you actually enjoy taking them on!
• You’re enthusiastic and curious, and you love learning new things

Bonus points

• Speaking an additional language is a plus (German, Swedish, Italian, Dutch)
• You have at least 1 year of experience in customer service (we especially value experience in sales, logistics, agriculture, or e-commerce)
• Sustainability is one of your core values!

In return, we offer you:

• A permanent contract (40 hours per week).
• Full-time schedule: a 5-day week from Monday to Sunday to provide the best service to our customers. Specifically, you would work one Saturday or Sunday every four weeks.
• Hybrid model: two days of remote work per week (25 €/month for related expenses).
• Partially funded health insurance by CrowdFarming (29€).
• 250€ per year for any training you wish to undertake.
• An open corporate culture where your ideas are not only welcome but eagerly awaited.
• A young, dynamic, and passionate team.
• The chance to taste products from our producers before anyone else and receive organic fruits and vegetables straight from the farm every week .