Engineer Field Engineering

BioNano; Barcelona; A distancia; EUR 45.000 - 65.000; Jornada completa

Descripción de la vacante

BioNano is seeking a Field Services Engineer to handle installation, maintenance, and support of Optical Genome Mapping systems. This role requires strong technical and communication skills to effectively interact with clients and ensure seamless operation of sophisticated devices within research and clinical settings. The ideal candidate will have a relevant engineering degree and experience in supporting capital equipment.

Formación

• At least 3 years supporting capital equipment in research or clinical settings.
• Support experience with capital equipment in microscopy imaging, laser technology, or biotech systems troubleshooting.
• Fluent in English; proficiency in French and/or Spanish is a plus.

Responsabilidades

• Responsible for installation, maintenance, and repair of Bionano’s Optical Genome Mapping systems.
• Lead installation and provide top-tier customer support.
• Diagnose and resolve complex failure modes remotely.

Conocimientos

Communication

Troubleshooting

Educación

Degree in Electrical / Mechanical Engineering

Relevant military electronics / optical imaging experience

Descripción del empleo

Join to apply for the Field Services Engineer role at Bionano. Location : Remote, ideally based in Paris (France) or Madrid (Spain) Metropolitan Areas.

Summary : The Field Service Engineer (FSE) is responsible for the installation, maintenance, and repair of Bionano’s complex Optical Genome Mapping systems. The FSE plays a crucial role in providing top-tier support to an assigned customer base and actively contributes to interdepartmental teams for ongoing success.

Lead the installation of Bionano OGM devices, from pre-sales technical consulting to ensuring system’s qualification at customer’s site. (Sustain the installed base with preventive maintenance and updates at customer sites. (Diagnose and resolve complex failure modes remotely in collaboration with Customer Solution specialists. (Coordinate with regional and global teams including FSE, FAS, Sales, Development, and Technical Support. (Complete administrative tasks such as providing installation / maintenance reports (Salesforce), parts management, and expense reporting. (Strong communication and writing skills for effective interaction with customers and colleagues.

Support experience with capital equipment in research labs, especially in microscopy imaging, laser technology, or biotech systems troubleshooting.

Degree in Electrical / Mechanical Engineering, Biosciences, or relevant military electronics / optical imaging experience.

At least 3 years supporting capital equipment in research or clinical settings.

Fluent in English; proficiency in French and / or Spanish is a plus.

Valid driver’s license required.

Mid-Senior level.

Full-time.