Engagement Manager

Model ML; Madrid; Presencial; EUR 90.000 - 120.000; Jornada completa

Descripción de la vacante

Model ML in Madrid seeks an Engagement Manager to translate client problems into scalable workflows and drive adoption through disciplined governance. You will own end-to-end delivery, coordinate with Growth, Engineering, and Product, and travel within the region as needed.

This role demands hands-on planning, clear communication, and strong operational discipline, with a focus on measurable outcomes and stakeholder alignment. It is a high-impact position in a fast-moving environment.

Formación

• 5+ years of experience in private equity, investment banking, or top-tier consultancies.
• Able to turn ambiguous client asks into scoped delivery plans with measurable outcomes.
• Strong technical fluency: reason about workflows, data, and failure modes, credible with engineers.
• Excellent operational hygiene: tracking, documentation, governance.
• Clear, proactive communicator who escalates early and closes loops.
• Comfortable working autonomously in a fast-changing environment.
• Willingness to travel within the region as needed.

Responsabilidades

• Product Quality: turn client problems into scalable, measurable workflows; build reusable playbooks, templates, and demo assets.
• Organisation: maintain clean tracking across dashboards, Notion pages; surface risks early.
• Communication: send agendas, capture decisions, publish action logs with owners and due dates.
• Client Relationships: build data-driven relationships; own trial conversion renewal with Growth; drive adoption with Engineering and Product.

Conocimientos

Client-facing communication

Delivery planning

Governance

Autonomy

Travel readiness

Herramientas

Notion

Descripción del empleo

Job Description

The Engagement Manager (EM) owns the end-to-end customer outcome: translating client problems into scalable Model ML workflows, running clean operating cadence, and driving adoption through clear governance and communication.

Job Requirements

• 5+ years experience in private equity, investment banking, or tier 1 consultancies.
• Demonstrated ability to turn ambiguous client asks into scoped delivery plans and measurable outcomes.
• Strong technical fluency: can reason about workflows, data, and failure modes (you do not need to be an engineer, but you must be credible with one).
• Excellent operational hygiene: reliable tracking, documentation, and governance.
• Clear, proactive communicator who escalates early and closes loops.
• Comfortable operating autonomously in a fast-changing environment.
• Willingness to travel within the region as needed.

Job responsibilities

• Product Quality (workflows + platform judgment): Turn client problems into scalable, measurable workflows. Balance client needs with platform constraints. Build reusable playbooks, templates, and demo assets. Stay current on product direction and translate updates into field-ready examples.
• Organisation (systems + transparency): Maintain clean tracking across dashboards, hubs, and Notion pages. Keep usage, adoption, and health metrics accurate and up to date. Run a clear delivery plan (owners, dates, dependencies) and surface risks early.
• Communication (high-signal alignment): Prevent surprises. Send agendas before meetings, capture decisions, and publish action logs with owners and due dates. Communicate trade-offs and blockers early to both client and internal teams.
• Client Relationships (governance + ROI): Build trusted, data-driven relationships. Own trial conversion renewal motion in partnership with Growth. Drive adoption through builders, measure ROI, and turn feedback into a concrete plan with Engineering and Product.

What you can expect:

• It won't be easy; in fact, it will be very hard.
• BUT, it will be a lot of fun.
• You need to be comfortable with being uncomfortable; timelines will change, priorities will most likely shift.
• Be prepared to sacrifice your work-life balance in exchange for joining an incredible journey and learning a lot along the way.

Job benefits

• Competitive salary + equity
• Performance-based incentives.
• Opportunity to be instrumental in our expansion into the market.
• Supportive and innovative work environment.