Engagement Lead, Star Trek Fleet Command

Scopely; Barcelona; Hybrid; EUR 35,000 - 52,000; Full time

Job summary

Scopely is seeking a Community Manager in Barcelona to build relationships with Star Trek Fleet Command players, engaging on Discord and delivering timely communications. This hybrid role places you at our Barcelona hub, collaborating with Product, Live Ops, Player Experience, and Marketing.

You’ll craft player messages, gather feedback, support community programs, and help maintain a welcoming, inclusive environment while upholding guidelines.

Qualifications

• 4+ years in community management or related role, preferably in games/entertainment.
• Strong writing and editing skills for player communications.
• Experience engaging directly with online communities including responding to questions.
• Familiarity with Discord and Reddit community management practices.

Responsibilities

• Engage directly with players in Discord and other official platforms; answer questions and maintain a welcoming community presence.
• Write and publish player communications (blogs, in-game news, patch notes, updates, events, social posts, livestreams).
• Coordinate with Product, Live Ops, Player Experience, and Marketing to gather information and deliver accurate communications on time.
• Plan community engagement around game updates, events, and franchise moments; inform players how to participate.
• Listen to players; summarize recurring questions for internal teams responsible for the game and player experience.
• Support community programs such as player councils, creator activity, and community events.
• Work with moderators to uphold guidelines and manage sensitive issues appropriately.
• Track engagement and sentiment; share updates with internal partners.
• Help plan and manage multiple player communications and community activities.

Skills

Community management

Player communications

Written communication

Editing

Multitasking

Tools

Discord

Reddit

Job description

Scopely is seeking a Community Manager in Barcelona to build relationships with Star Trek Fleet Command players, engaging on Discord and delivering timely communications. This hybrid role places you at our Barcelona hub, collaborating with Product, Live Ops, Player Experience, and Marketing.

You’ll craft player messages, gather feedback, support community programs, and help maintain a welcoming, inclusive environment while upholding guidelines.