Emergency Services Ambassador – Police

Crisis24; Madrid; Presencial; EUR 90.000 - 120.000; Jornada completa

Descripción de la vacante

Crisis24 is seeking an experienced Emergency Services Ambassador – Police to be based in Madrid. The role targets a senior leader with deep operational policing experience and a proven ability to engage with public safety agencies and government partners.

You will work with police services and public safety stakeholders across Spain, delivering training, guiding incident response, and shaping the programme's strategic direction in a rapidly evolving mobility technology landscape.

Formación

• 10+ years of professional policing or law enforcement experience.
• At least 5 years in a senior leadership position managing teams and operations.
• Strong knowledge of Spanish policing frameworks and emergency response structures.
• Proven ability to collaborate across multiple agencies and stakeholders.
• Excellent written and verbal communication with senior government partners.
• Fluency in Spanish; professional English proficiency to work with global teams.

Responsabilidades

• Deliver training and educational sessions to law enforcement and public safety professionals.
• Build trusted relationships with police services, government reps, and stakeholders.
• Support incident response with clear, technical guidance.
• Translate insights from emergency services into reports and recommendations.
• Contribute to the programme's strategic vision and continuous improvement.
• Apply knowledge of emerging transportation tech to operational decision‑making.
• Represent the programme at meetings, conferences, and industry events.
• Collaborate with internal and external teams to align communications.

Conocimientos

Leadership

Stakeholder engagement

Operational planning

Communication

English proficiency

Educación

Criminology or Law degree

Descripción del empleo

Who We Are Looking For

We are seeking an experienced law enforcement professional to join our team as an Emergency Services Ambassador - Police, based in Madrid.

This role is suited to a senior professional with strong operational experience, leadership capability, and a proven ability to build trusted relationships with public safety agencies and corporate stakeholders.

The successful candidate will have a strong understanding of the Spanish law enforcement and emergency services environment, excellent communication skills, and the ability to engage confidently with senior stakeholders across government and public safety organisations.

A collaborative approach, cultural awareness, and a commitment to operational excellence are essential for success in this role.

What You Will Work On

In this role, you will support the safe and effective integration of emerging transportation technologies by working closely with police services and other public safety agencies across Spain.

Key responsibilities include:

• Delivering training and educational sessions to law enforcement and public safety professionals on emerging transportation technologies and emergency response applications
• Building and maintaining trusted relationships with police services, government representatives, and other public safety stakeholders
• Supporting incident response by providing clear and accurate technical guidance to relevant personnel
• Gathering insights and feedback from emergency services and translating these into reports, assessments, and actionable recommendations
• Developing and supporting the strategic vision of the programme, with a focus on continuous improvement and operational effectiveness
• Applying an understanding of emerging transportation technologies to support operational response and decision‑making
• Representing the programme at relevant meetings, conferences, workshops, and industry events
• Working collaboratively with internal teams and external partners to support effective communication and alignment

Who You Will Work With

You will be part of a team of experienced emergency services and security professionals, working closely with internal stakeholders and external partners across Spain and internationally.

You will collaborate with police agencies, government representatives, public safety organisations, technical specialists, and global teams to support the programme's objectives.

The role involves regular cross‑functional engagement and requires the ability to build effective relationships across different organisations and professional environments.

What You Will Bring

Required

• Minimum of 10 years of professional experience in policing or law enforcement
• At least 5 years of experience in a senior leadership position, including experience managing teams and complex operational environments
• Strong knowledge of Spanish policing frameworks and emergency response structures
• Proven experience working collaboratively across multiple agencies and stakeholders
• Experience supporting or participating in complex operations, incident response, investigations, or joint initiatives
• Excellent written and verbal communication skills, with the ability to engage confidently with senior stakeholders, government representatives, and public safety partners
• Professional fluency in Spanish, with strong written and verbal communication skills
• Professional working proficiency in English to collaborate effectively with global teams
• Ability to work effectively in a collaborative, cross‑functional environment

Preferred

• Experience working within the Madrid law enforcement or public safety environment
• Degree or equivalent professional qualification in Criminology, Law, Policing Studies, Public Administration, or a related field
• Experience working with or supporting emerging technologies
• Experience engaging with technology companies or organisations operating in innovative transportation or mobility environments

Additional Information

• Full‑time position based in Madrid, Spain
• Approximately 30% travel required
• Opportunity to work at the intersection of public safety, law enforcement, and emerging transportation technologies
• Collaborative and international working environment
• Opportunity to work with public safety agencies and stakeholders across Spain and internationally
• The role involves regular engagement with senior stakeholders and external partners