EMEA Strategic Customer Engagement Advisor

ServiceNow; Lérida; Híbrido; EUR 60.000 - 100.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a strategic engagement partner to work closely with the EMEA President. This role involves optimizing customer engagement processes, leading strategic partnerships, and enhancing relationships with top customers and partners. You will have the opportunity to influence key business strategies while collaborating with various teams to resolve complex customer needs. This position offers visibility at the highest level and the chance to make a significant impact within a dynamic and inclusive work environment. If you are driven, adaptable, and possess exceptional communication skills, this role is perfect for you.

Formación

• Extensive experience in management consulting or tech strategy.
• Exceptional influencing skills; thrive in dynamic environments.
• Strong business judgment and prioritization skills.

Responsabilidades

• Support the EMEA President's Customer Strategy and strategic deals.
• Optimize customer engagement processes and lead customer meetings.
• Collaborate with sales and leadership teams to solve key customer issues.

Conocimientos

Business Development

Account Management

Project Management

Customer Relationship Management

Public Speaking

Conflict Management

Team Management

Employee Orientation

Relationship Management

Educación

Bachelor's Degree

Master's Degree in Business Administration

Herramientas

VersionOne

Descripción del empleo

We are offering a strategic customer engagements role to work as a trusted partner to our EMEA President by driving cross-functional alignment and ensuring the best experience for ServiceNow's customers. You will report to the EMEA President's Chief of Staff within the PoE office.

This is an opportunity with visibility and exposure at the highest level of ServiceNow.

What you get to do in this role :

1. Support the creation and execution of the EMEA President's Customer Strategy, especially regarding strategic deals.
2. Create a forward-looking plan to prioritize the President's Customer & Partner engagements along with your customer advocate partner in the team.
3. Optimize the customer engagement process for the EMEA President, from preparation to meetings and deal execution.
4. Lead customer engagements with excellence via strategic partnerships with sales teams, through thoughtful briefing documents, compelling meeting materials, and best-in-class follow-ups.
5. Prioritize which Customers and Partners the EMEA President spends time with, working with the President's Chief of Staff, Major Area GVPs, and other Global Offices.
6. Establish a deep understanding of all ServiceNow's product offerings and incorporate this into customer discussions and solutions.
7. Operate with the EMEA President's Chief of Staff on the most complex customer meetings and initiatives.
8. Collaborate with Sales, Product, Engineering, and Industry leadership teams to problem-solve and resolve key customer issues that are stalled.
9. Deepen customer and partner relationships by working with Sales and Customer Success organizations to proactively engage top customers and partners.
10. Capture major takeaways, maintain milestones, track, assign, and drive the delivery of clear action items. Work with leadership to escalate stalled issues.

Qualifications :

1. Extensive work experience, preferably in management consulting, Sales, GTM strategy & ops, or tech strategy & ops.
2. Preferred candidates will have a combination of strategy, business operations, and sales experience.
3. Exceptional learning agility and influencing skills; thrive in a dynamic environment.
4. Proven success in understanding and fulfilling complex internal or external customer needs; problem-solving mindset.
5. Strong business judgment, big picture thinking, and prioritization skills.
6. Executive presence with excellent verbal and written communication skills.
7. Ability and willingness to travel up to 50% of the time.

We encourage applicants even if they do not meet every qualification. We value diversity and inclusion, welcoming candidates from various backgrounds and nontraditional paths. Your unique experiences and big dreams make you an exceptional candidate!

Additional Information :

We support flexible and trust-based work arrangements. Work personas (remote or in-office) depend on job nature. Learn more here.

Equal Opportunity Employer

ServiceNow is committed to equal opportunity employment. All qualified applicants will be considered without regard to race, color, creed, religion, sex, sexual orientation, national origin, age, disability, gender identity or expression, marital status, veteran status, or any other protected category. We also consider applicants with arrest or conviction records in accordance with legal requirements.

Accommodations

We aim to provide an accessible and inclusive application process. If you require accommodations, please contact us for assistance.

Export Control Regulations

Some positions may require export control approval from government authorities, and employment is contingent upon obtaining necessary licenses or approvals.

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Remote Work and Employment Type :

Key Skills

Business Development, Employee Orientation, Public Health, Account Management, VersionOne, Conflict Management, Project Management, Relationship Management, Team Management, Customer Relationship Management, Human Resources, Public Speaking

Department / Functional Area :

Sales

Experience :

Years

Vacancy :

1