EMEA Service Quality & QMS Specialist

Eaton Group; Zaragoza; On-site; EUR 55,000 - 75,000; Full time

Job summary

Eaton is seeking a Service Quality System Specialist to drive QMS development, compliance, and continuous improvement across the Services organization. This role focuses on monitoring quality process performance, leading audits, analyzing quality data and KPIs, and supporting problem-solving and process improvements.

This role can be based in Barcelona or Zaragoza (Spain) or Slough (UK). The selected candidate must be comfortable with regular travel to support business and operational

Qualifications

• Bachelor's degree (or equivalent) in Engineering, Manufacturing, Quality, Technical, or related field.
• Lean certification (Green Belt minimum) is highly preferred.
• 5+ years of experience in Quality, Continuous Improvement, Operational Excellence, or Service Quality.

Responsibilities

• Monitor and improve quality process performance across the Services business.
• Lead internal and external quality audits including supplier audits.
• Ensure compliance with QMS standards and operational requirements.
• Investigate recurring issues and support root cause analysis.
• Define, track, and analyze quality KPIs and reporting metrics.
• Support Lean and Six Sigma driven continuous improvement initiatives.
• Deliver quality training and promote best practices.
• Partner with stakeholders to improve service quality and customer outcomes.

Skills

KPI development

Audits & compliance

Root cause analysis

Customer-facing

Education

Bachelor's degree in Engineering/Manufacturing/Quality/Technical

Lean Green Belt certification

Tools

QMS

Data analysis

Quality reporting tools

Job description

Eaton is seeking a Service Quality System Specialist to drive QMS development, compliance, and continuous improvement across the Services organization. This role focuses on monitoring quality process performance, leading audits, analyzing quality data and KPIs, and supporting problem-solving and process improvements.

This role can be based in Barcelona or Zaragoza (Spain) or Slough (UK). The selected candidate must be comfortable with regular travel to support business and operational