EMEA Principal Customer Success Manager

Pilot Thomas Logistics; Laza; Presencial; EUR 90.000 - 120.000; Jornada completa

Descripción de la vacante

PTC is seeking a Principal Customer Success Manager to lead strategic account management for Servigistics across EMEA. The role interfaces with senior leaders and cross-functional teams to ensure customer outcomes, value realization, and renewal opportunities.

The candidate will act as the voice of the customer, drive adoption programs, and collaborate with global teams to expand relationships, while negotiating renewals in complex environments. Travel about 25% is expected.

Formación

• 6+ years of Customer Success, Project Management, Program Management, or relevant industry experience.
• Bachelor's Degree or equivalent experience.
• Willingness to travel ~25% of the time.
• Excellent communication and stakeholder management skills.
• Experience with Servigistics and PTC solutions is a plus.
• Fluency in English; German and French are a bonus.

Responsabilidades

• Ensure EMEA customers receive delighted experiences with Servigistics solutions.
• Advance PTC’s relationship with EMEA customers.
• Establish and maintain the partnership operating framework, ensuring stakeholder engagement to drive customer outcomes, which lead to expansion and renewal.
• Function as a trusted advisor for the client’s executive, program, and technical teams, collaborating with PTC stakeholders.
• Act as the voice of the customer within PTC, providing feedback to enhance the overall experience and product quality and identify market growth opportunities.
• Contribute as an integral account team member, correctly identifying and reacting to new threats or opportunities, maintaining proactive engagement, and providing account management support.
• Effectively manage adoption programs for key accounts designated by the Servigistics Regional Director.
• Ensure rapid and successful adoption of acquired solutions and ensure customers realize value from these solutions.
• Collaborate with stakeholders to ensure a smooth renewal experience and mitigate churn risk.
• Identify and share with the Servigistics EMEA Sales team expansion opportunities with existing customers.
• Coordinate with Servigistics marketing to realize the annual Servigistics Customer event in EMEA.

Conocimientos

SLM domain experience

Service supply chain

English fluency

German language

French language

Negotiation skills

Stakeholder management

Project management

Organizational agility

Integrity & trust

Educación

Bachelor's degree or equivalent

Descripción del empleo

PTC is seeking a Principal Customer Success Manager to lead strategic account management for Servigistics across EMEA. The role interfaces with senior leaders and cross-functional teams to ensure customer outcomes, value realization, and renewal opportunities.

The candidate will act as the voice of the customer, drive adoption programs, and collaborate with global teams to expand relationships, while negotiating renewals in complex environments. Travel about 25% is expected.