EMEA Marketing Strategy and Analytics Manager

Zendesk; Alicante; Presencial; EUR 60.000 - 100.000; Jornada completa

Descripción de la vacante

An established industry player is looking for a high-caliber Operations Manager to ensure industry-leading uptime for their ATM network across Spain. This role involves managing various service providers, coordinating with centralized services, and leading a team to resolve incidents. The ideal candidate will have over 10 years of experience in Operations or Supply Chain Management, preferably in sectors like banking or telecommunications. This is a fantastic opportunity to make a significant impact in a dynamic environment while ensuring the highest quality of service delivery. If you are ready to take on a challenging role that demands strategic thinking and strong leadership, this position is for you.

Formación

• 10+ years in Operations or Supply Chain Management, currently in a managerial role.
• Experience in banking, financial services, telecommunications or retail sectors.

Responsabilidades

• Manage service providers for ATM network support including maintenance and security.
• Coordinate with centralized services to deploy ATMs and resolve application issues.

Conocimientos

Operations Management

Supply Chain Management

Analytical Skills

Problem Solving

Customer Service Orientation

Educación

University degree in Engineering or IT

Descripción del empleo

EURONET seeks to employ a high caliber Operations Manager whose primary focus will be to ensure industry leading uptime and further development of our independent ATM network across Spain, by managing internal and external resources.

KEY RESPONSIBILITIES

• Manage the company's different service providers that are required to support the ATM network on a daily basis. Such services are Cash-in-Transit, ATM maintenance, telecommunications, security, installation, etc.
• Coordinate with EURONET centralized services (IT, Operations, Finance) in order to deploy the ATMs, solve application issues and test new developments.
• Lead the coordination of EURONET resources to resolve potential incidents.
• Manage and maintain inventory of ATMs and sites in the company's databases.
• Manage the country's budgetary forecasting for operations, H / W and S / W.

GENERAL REQUIREMENTS

• University degree with Engineering or IT orientation, or equivalent professional experience.
• Minimum 10 years of experience in the Operations or Supply Chain Management functions, currently holding a Managerial position.
• A proven track record in Operations or Supply Chain Management in such sectors, as banking, financial services, telecommunications or retail.
• Prior experience in ATM systems will be considered an asset.
• Proven track record in planning, issue management and quality assurance in complex projects with different platforms and systems. A solid track record in on-time delivery of projects, meeting budgets and satisfying the functional expectations of different parties.
• Flexibility and readiness to travel frequently across the country.
• Must have legal right to work in the European Union without a visa sponsorship.
• Applications must be submitted in English.

COMPETENCIES

• Strong interpersonal skills with an orientation towards customer service.
• Analytical and problem solving skills (highly geared towards problems solving).
• Focus and dedication in delivering quality.