[EMD452] Business Analyst / Project Manager (Pharmaceutical sector)

Omega CRM, A Merkle; Murcia; Presencial; EUR 35.000 - 55.000; Jornada completa

Descripción de la vacante

A global digital consulting firm based in Murcia is seeking a Business Analyst / Project Manager to optimize service operations and collaborate with leading pharmaceutical companies. The ideal candidate will have experience in project management and business analysis, familiarity with service operation tools like JIRA and ServiceNow, and strong analytical skills. Permanent contract and flexible schedule offered.

Servicios

Permanent contract

Flexible schedule

Health insurance

Training & certifications

Formación

• Experience in Project Management and Business Analysis within the IT sector.
• Familiarity with service operations processes, including global customer-centric scenarios.
• Strong analytical and problem-solving skills.

Responsabilidades

• Optimize service operations processes and supporting systems.
• Manage project scope, timelines, and communications.
• Assist in onboarding and training Production Partners.

Conocimientos

Project Management

Business Analysis

Service Operations

JIRA

ServiceNow

Excel

SCRUM

Analytical Skills

Herramientas

JIRA

ServiceNow

Descripción del empleo

Omega CRM Consulting is seeking a Business Analyst / Project Manager to collaborate with one of the top 15 global pharmaceutical companies.

Responsibilities:

• Optimize service operations processes and supporting systems to reduce operational workload, enhance reporting/forecasting transparency, and track SLAs.
• Manage project scope, timelines, and communications as a Project Manager.
• Work with service owners, product owners, and delivery teams to identify requirements and ensure project objectives are met.
• Manage operational tasks for the Service Ops Platforms.
• Support daily operations of the Service Ops Platforms.
• Assist in onboarding and training Production Partners.

Experience:

• In Project Management and Business Analysis within the IT sector.
• Familiarity with service operations processes, including global, customer-centric scenarios, process mapping, and requirements gathering.
• Experience with service operation tools such as JIRA and ServiceNow.
• Excellent Excel skills.
• Experience working in SCRUM environments.
• Strong analytical and problem-solving skills.
• LMS platform experience is a plus.

What We Offer:

• Permanent contract.
• Flexible schedule to balance professional and personal life.
• Training & certifications from our main partners.
• Home office options.
• Flexible benefits (public transport tickets, meal vouchers, etc.).
• Health insurance.
• Our commitment to social responsibility.

About Us:

We are a global digital company dedicated to transforming business experiences through technology and data, specializing in Customer Omnichannel Experiences across various sectors such as Retail, Life Sciences, Manufacturing, Education, Non-Profit, and NGOs. We are a top Salesforce partner in Europe, with a diverse team of over 530 professionals from 24 nationalities, committed to innovation, knowledge, and team well-being. Our values include talent, flexibility, commitment, and innovation, fostering a collaborative and supportive culture.

Original job posting available at: Kit Empleo