Elite Executive Travel Consultant: VIP & Premium Service

TravelPerk; Barcelona; Híbrido; EUR 42.000 - 65.000; Jornada completa

Descripción de la vacante

Perk in Barcelona is seeking outstanding Executive / VIP Travel Consultants to deliver elite, seven-star service to senior leaders and high-value corporate clients. This role is designed for someone who understands that Executive Travel is highly personalised, time-critical, and relationship-driven.

The ideal candidate brings a strong background in hospitality, premium travel, or luxury customer service, paired with GDS experience and a solid understanding of contact centre operations.

Formación

• Proven experience delivering high-touch, premium customer service.
• GDS experience (Amadeus, Sabre, Galileo or similar).
• Strong understanding of contact centre performance metrics (CSAT, productivity).
• Exceptional communication skills with a polished, discreet style.
• Ability to stay calm and decisive in high-pressure situations.
• Strong organisational skills and attention to detail.

Responsabilidades

• End-to-end management of Executive and VIP travel, including air, hotel, ground transport, and bespoke requests.
• Providing expert recommendations aligned to traveller preferences, company policy, and duty of care.
• Handling urgent and high-impact travel disruptions with speed, empathy, and precision.
• Managing multiple channels (phone, chat, email) in a fast-paced Executive Care environment.
• Balancing premium service delivery with operational KPIs such as productivity, handle time, and SLA adherence.
• Building long-term relationships with Executive travellers through consistent, high-quality service.
• Collaborating closely with peers to maintain a high-performance, elite service culture.

Conocimientos

Premium customer service

GDS experience

Contact centre metrics

Excellent communication

Calm under pressure

Organisational skills

Descripción del empleo

Perk in Barcelona is seeking outstanding Executive / VIP Travel Consultants to deliver elite, seven-star service to senior leaders and high-value corporate clients. This role is designed for someone who understands that Executive Travel is highly personalised, time-critical, and relationship-driven.

The ideal candidate brings a strong background in hospitality, premium travel, or luxury customer service, paired with GDS experience and a solid understanding of contact centre operations.