Customer Service Agent - Truck Assistance (French, Italian & German Speakers)

buscojobs España; Barcelona; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

Join a multinational company as a Customer Service Agent in Barcelona, assisting clients with truck assistance. The role requires proficiency in multiple languages and offers a dynamic work environment focused on teamwork and continuous learning.

Servicios

Professional growth opportunities

Attractive compensation

Formación

• High proficiency in French, Italian, German, or English, combined with Spanish.
• Experience in customer service is a plus.

Responsabilidades

• Understanding insurance policies and applying conditions.
• Advising clients towards solutions.
• Coordinating assistance steps and managing administrative tasks.

Conocimientos

Customer orientation

Teamwork

Interpersonal skills

Excellent communication

Telephone skills

Educación

Bachelor’s Degree

FPII

Herramientas

Word

Excel

Internet

Descripción del empleo

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Customer Service Agent - Truck Assistance (French, Italian & German Speakers), Barcelona

Client : AXA Group

Location : Barcelona, Spain

Job Category : Other

EU work permit required : Yes

Job Views : 1

Posted : 07.05.2025

Expiry Date : 21.06.2025

Job Description :

Join the Truck Assistance International - Customer Service team at AXA Partners – Barcelona

Do you speak French, Italian, German, as well as Spanish and English?

We are looking for agents to join the Truck Assistance International (TAI) team!

Opportunity to work in a multinational company

Dynamic and international work environment

Teamwork and continuous learning

Responsibilities include :

• Understanding insurance policies and applying the appropriate conditions.
• Advising and guiding clients towards solutions.
• Coordinating assistance steps : answering calls / emails, registering cases, documenting actions, organizing assistance, and closing files.
• Providing quick, tailored customer service based on coverage.
• Assigning professionals for vehicle and occupant transfers.
• Managing administrative tasks : sending faxes / emails, using templates for rentals, hotels, cabs, reservations.
• Working in a team, following procedures, and participating in meetings.
• Handling invoices and claims.

Conditions :

• Contract : Temporary
• Schedule : Monday to Friday (shift details in recruitment)
• Start Date : May 19th

Location : Barcelona

LI-SP

Your Profile :

You Are Perfect for This Role If You Have :

• High proficiency in written and spoken French, Italian, German, or English, combined with Spanish.
• Customer orientation, teamwork, interpersonal skills
• Excellent communication and telephone skills
• PC skills (Word, Excel, Internet) and strong typing

Education & Experience :

• Bachelor’s Degree / FPII
• Experience in customer service is a plus

About AXA :

AXA Group is a global leader in insurance and asset management, serving over 100 million clients. We focus on risk prevention and customer-first solutions.

About AXA Partners :

Offering assistance, travel insurance, and credit protection solutions, innovating with AXA's innovation unit, designed to protect what matters when it matters.

What We Offer :

A responsible company culture, professional growth opportunities, attractive compensation, and the chance to make a difference in people’s lives.

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