Technical Incident Manager

buscojobs España; León; A distancia; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A leading company is seeking a Technical Incident Manager for their IT Operations team, focusing on critical incident resolution and system reliability. The role offers remote work from Spain, a dynamic environment, and opportunities for professional growth. Candidates should have extensive experience in technical roles, familiarity with cloud infrastructure, and a proactive mindset. Join an inclusive team dedicated to diversity and merit-based selection.

Servicios

Flexible remuneration

Personalized training plan

Dynamic work environment

Professional growth opportunities

Formación

• At least 5 years of experience in technical roles related to system operations.
• Experience in infrastructure, systems administration, or technical operations.

Responsabilidades

• Manage the resolution of critical IT incidents to restore services quickly.
• Collaborate with cross-functional teams for efficient incident responses.
• Conduct root cause analysis and participate in problem management.

Conocimientos

Incident Management

Problem Solving

Collaboration

Proactive Mindset

Educación

Degree in a scientific or technical discipline

Herramientas

ServiceNow

Jira

Confluence

Descripción del empleo

At CORUS, we are seeking a Technical Incident Manager to join our IT Operations team on an international project.

Location :

100% remote from Spain

You will :

1. Manage the resolution of critical IT incidents to restore services as quickly as possible.
2. Collaborate with cross-functional teams (technical and business) to ensure fast, efficient, and well-communicated incident responses.
3. Monitor and analyse system and application metrics to proactively detect, resolve, and prevent issues.
4. Conduct root cause analysis (RCA) and participate in problem management activities to drive long-term improvements.
5. Work across hybrid environments (on-premise and cloud) to ensure service reliability and performance.
6. Contribute to the continuous improvement of incident response and operational processes.

What you should have :

1. At least 5 years of experience in technical roles related to system operations, support, or reliability.
2. Experience in infrastructure, systems administration, or technical operations.
3. Degree in a scientific or technical discipline.
4. Strong knowledge of distributed systems and cloud infrastructure (preferably AWS or Azure).
5. Proven experience in handling major incidents and collaborating in high-pressure environments.
6. Familiarity with tools such as ServiceNow, Jira, Confluence, and experience with DevOps practices.
7. A proactive mindset, with the ability to anticipate issues and improve system reliability.

What we offer :

1. Remote work from Spain.
2. Flexible remuneration and a personalized training plan.
3. People-focused team.
4. Dynamic work environment, with real possibilities for professional growth.
5. International projects of high technological value.

Our values :

At CORUS, we value diversity and are committed to an inclusive environment. No one will be excluded from this opportunity based on race, colour, age, sex, marital status, ideology, political opinions, nationality, religion, sexual orientation, or any other personal, physical, or social condition. Our selection process is based solely on merit and skills.