Customer Care Specialists

Eastmen Human Resources B.V.; Cádiz; Presencial; EUR 22.000 - 28.000; Jornada completa

Descripción de la vacante

A leading company in smart mobility is looking for a proactive customer service representative. The role involves assisting rental car customers with tolls and violations, requiring a strong commitment to customer satisfaction and teamwork. Ideal candidates will have experience in a fast-paced call center environment and be fluent in both Spanish and English.

Formación

• At least 2 years of customer service experience, including 1 year in an inbound call center.
• Typing speed of at least 30 words per minute.

Responsabilidades

• Providing comprehensive support and education on products and services.
• Resolving product or service-related issues.
• Documenting customer interactions clearly and concisely.

Conocimientos

Customer Service

Interpersonal Skills

Bilingual (Spanish)

Educación

High School Diploma or GED

Herramientas

Windows Applications

Office

Outlook

Descripción del empleo

Must be bilingual, fluent in Spanish & English

Who we are…

Verra Mobility Commercial Services is a global leader in smart mobility, creating smart roadways and serving the world’s largest commercial fleets and rental car companies. We manage tolling transactions and violations for millions of vehicles worldwide through connectivity with hundreds of tolling and issuing authorities. As a future-focused organization, we seek individuals who want to develop relevant solutions today that will be effective tomorrow, helping more people reach their destinations safely and easily.

Culture

Verra Mobility Corporation is a rapidly growing, entrepreneurial company that prioritizes its people. We operate with core values—Do What’s Right, Lead with Grace, Win Together, and Own It—in all our interactions with customers and team members. Our goal is to grow aggressively, both organically and through acquisitions, to maintain our position as a market leader, emphasizing five core competencies: bias for action, customer focus, teamwork, drive for results, and a commitment to excellence.

Position Overview

Are you seeking your next big career opportunity? If you are a proactive individual committed to customer satisfaction and eager to support a passionate team, this role may be perfect for you.

Our contact center is unique! We value your success and have developed a comprehensive training program to help you master your skills and become a versatile agent at Verra Mobility. Our layered program is designed for your career growth—own it!

The successful candidate will provide information and assistance to rental car customers regarding tolls or violations incurred during their rental period. The ideal candidate is passionate about delivering exceptional service, embraces challenges, and maintains a positive, proactive attitude in a team environment. Key responsibilities include:

• Providing comprehensive support and education on products and services
• Sharing account information and status updates
• Resolving product or service-related issues
• Processing payments
• Maintaining a positive, professional, and empathetic approach
• Using tools and online resources confidently to deliver accurate information across multiple applications
• Keeping product, process, and technical knowledge up to date
• Communicating effectively tailored to the audience
• Documenting customer interactions clearly and concisely

Qualifications

• High School Diploma or GED
• At least 2 years of customer service experience, including 1 year in an inbound call center in a fast-paced environment
• Proficiency with Windows applications, including Office and Outlook
• Typing speed of at least 30 words per minute
• Strong interpersonal skills and adaptability to various personalities
• Bi-lingual (Spanish) is a plus
• Reliability and dependability, including adherence to schedules and attendance
• Flexibility to work any shift between 8:30 AM and 8:30 PM EST, Monday to Friday, and from 10 AM to 5 PM on Saturday

Our Values

We align with Verra Mobility’s core values:

• Own It: Focus on high performance, accountability, customer focus, and innovation.
• Do What’s Right: Uphold integrity, good judgment, and courage.
• Lead with Grace: Demonstrate humility, compassion, authenticity, and effective communication.
• Win Together: Collaborate, value diversity, foster an engaging environment, and develop others.

By applying, you consent to us retaining your personal data for up to two years for recruitment purposes, in accordance with our Privacy Notice. Verra Mobility is an Equal Opportunity Employer, considering all qualified applicants without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or veteran status.