Contact Center Agent - French

HBX Group; Cádiz; Híbrido; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

An established industry player is seeking French Client Operations Executives for their Customer Relationship Center. This role offers the chance to support clients in achieving unforgettable holiday experiences. You will engage with clients through various channels, ensuring their queries and concerns are addressed with care and efficiency. The position requires fluency in both English and French, along with strong communication and negotiation skills. Enjoy a hybrid work model, balancing time between the office and home, while contributing to a culture of excellence and client satisfaction.

Servicios

Permanent Contract

Full time employment

Hybrid work model

Additional Benefits

Formación

• Fluency in English and French is essential for client interactions.
• Strong communication and negotiation skills are crucial for resolving issues.

Responsabilidades

• Attend to client queries via phone and email with a friendly approach.
• Resolve client requests and complaints promptly according to guidelines.
• Promote goodwill and maintain high client satisfaction.

Conocimientos

Fluency in English

Fluency in French

Communication Skills

Negotiation Skills

Time Management

Descripción del empleo

We are looking for French Client Operations Executives to join our Customer Relationship Center. In this role you will have the opportunity to give support to our clients in order to achieve one of our main objectives “Delivering unique holidays to our customers”. We are looking for candidates, who are based in Mallorca.

RESPONSIBILITIES :

• Attend clients' queries through phone calls and emails, by being proactive, courteous, friendly, and helpful.
• Ensure that all clients' requests, issues and complaints are resolved promptly and accurately, per defined policies, guidelines, terms and conditions.
• Promote goodwill when dealing with clients and internal sales teams, to maintain good client relationship, achieve high level of client satisfaction, and retain client loyalty.
• Act and suggest on improvement opportunities identified during daily work.
• Negotiating for appropriate compensation / refunds / solutions.

POSITION REQUIREMENTS :

• Fluency in English and French - written and spoken
• Any additional language would be an advantage
• Flexibility to provide support to all members of the Global Support team as and when required.
• Excellent time management skills with the ability to work well under pressure in a fast paced environment.
• Communication and negotiation skill is the key for this position, as you will be spending most of your time listening and trying to come up with the solution that work out best for all parties

Offer :

• Permanent Contract
• Full time employment
• Hybrid work : 1 day from the office, 4 days from home
• Additional Benefits.