Customer Services Engineer

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Customer Services Engineer

Date: Jan 11, 2025

Location: Madrid, ES

Company: Barco

Barco is looking for a new Customer Services Engineer in Spain. As a Customer Services Engineer, you’ll support our partners in deploying and servicing visualization systems in the Corporate and Control Room area and you will be key to ensure Barco remains a truly service- and client-oriented company.

Key responsibilities

1. Provide technical remote and on-site support to Barco’s Corporate and Control Room Customers in Spain and abroad.
2. Repair and troubleshoot Barco hardware and software.
3. Assist at sales demos in order to promote Barco’s solutions.
4. Give product training to partners and end-users.
5. Execute pro-active analysis visits, report, and provide suggestions.
6. Collect insights and feedback on our products from customers and partners and feed them back to the product managers and R&D teams.
7. Document actions and solutions in a timely fashion.
8. Follow training to update your technical, commercial, and soft skills.
9. Build a relationship with the customers and detect service sales opportunities.

Requirements

1. 3 years of experience in a technical customer (Service/Sales) environment in the visualization industry.
2. Good knowledge of hardware, software, and networking technologies.
3. Communicates fluently in English and Spanish.
4. Excellent communication skills, both verbally and in writing.
5. Service- and client-oriented.
6. Experience with Barco’s products and Salesforce is a plus.

Our offer

1. A permanent contract.
2. A competitive salary package.
3. The opportunity to work for an international market leader where innovation really matters.
4. Internal training in our Barco University.
5. A modern and state-of-the-art working environment.