Agente de Call Center

HBX Group; Toledo; Híbrido; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

Join a forward-thinking company as a French Client Operations Executive in a dynamic Customer Relationship Center. This role offers the chance to support clients in achieving unique holiday experiences. You'll be at the forefront of client interactions, ensuring satisfaction and loyalty through effective communication and problem-solving. With a hybrid work model, you can enjoy flexibility while contributing to a high-performing team. If you're passionate about delivering exceptional service and thrive in a fast-paced environment, this opportunity is perfect for you.

Servicios

Additional Benefits

Hybrid Work Model

Formación

• Fluency in English and French, both written and spoken.
• Excellent time management skills in a fast-paced environment.

Responsabilidades

• Attend to clients' queries through phone calls and emails.
• Ensure prompt resolution of clients' requests and complaints.
• Negotiate for appropriate compensation and solutions.

Conocimientos

Fluency in English

Fluency in French

Communication Skills

Negotiation Skills

Time Management

Descripción del empleo

We are looking for French Client Operations Executives to join our Customer Relationship Center. In this role you will have the opportunity to give support to our clients in order to achieve one of our main objectives “Delivering unique holidays to our customers”. We are looking for candidates, who are based in Mallorca.

RESPONSIBILITIES :

• Attend clients' queries through phone calls and emails, by being proactive, courteous, friendly, and helpful.
• Ensure that all clients' requests, issues and complaints are resolved promptly and accurately, per defined policies, guidelines, terms and conditions.
• Promote goodwill when dealing with clients and internal sales teams, to maintain good client relationship, achieve high level of client satisfaction, and retain client loyalty.
• Act and suggest on improvement opportunities identified during daily work.
• Negotiating for appropriate compensation / refunds / solutions.

POSITION REQUIREMENTS :

• Fluency in English and French - written and spoken
• Any additional language would be an advantage
• Flexibility to provide support to all members of the Global Support team as and when required.
• Excellent time management skills with the ability to work well under pressure in a fast paced environment.
• Communication and negotiation skill is the key for this position, as you will be spending most of your time listening and trying to come up with the solution that work out best for all parties

Offer : Permanent Contract

Full time employment

Hybrid work : 1 day from the office, 4 days from home

Additional Benefits.