Italian speaking Customer Service Representative with English - Travel Industry

Teleperformance; Barcelona; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

Una empresa líder en el sector de atención al cliente busca un asesor empático y orientado a soluciones para un prestigioso cliente del sector de viajes. En esta emocionante posición, serás responsable de comprender y satisfacer las necesidades de los clientes, asegurando un servicio excepcional. Con un enfoque en la resolución de problemas y una mentalidad positiva, tendrás la oportunidad de trabajar en un entorno multicultural y dinámico. Ofrecemos un programa de beneficios que incluye lecciones de español, actividades grupales y un ambiente de trabajo moderno y bien conectado. Si buscas un lugar donde crecer y aprender, esta es la oportunidad perfecta para ti.

Servicios

Programa Feel Good con lecciones de español

Seguro de salud privado gratuito

Remuneración flexible

Ambiente de trabajo multicultural

Espacios de oficina modernos

Café gratuito todos los días

Fruta gratuita una vez a la semana

3 semanas de formación inicial

Coaching personal continuo

Formación

• Nivel C2 de italiano y avanzado en inglés requerido.
• Excelentes habilidades de comunicación e interpersonales necesarias.

Responsabilidades

• Entender y identificar las necesidades del cliente en el sector de viajes.
• Responder y mediar entre viajeros internacionales y proveedores de alojamiento.

Conocimientos

Comunicación efectiva

Resolución de problemas

Trabajo en equipo

Mentalidad orientada a objetivos

Adaptabilidad

Educación

Experiencia en servicio al cliente

Conocimiento de plataformas de alojamiento

Herramientas

Office 365

CRM Database

Descripción del empleo

If you are an empathic person, a good listener, who has a problem-solving mindset and enjoys being a team player, we have the right job for you!

Job Responsibilities:

As a customer support advisor for a prestigious travel company, you will be in charge of understanding and identifying customer needs. You will be listening, responding and mediating between our international travellers and accommodation suppliers from all over the world, always ensuring a high level of customer service.

Clarifying inquiries about service, payment and technical requirements, providing accurate information and following set processes, via email and phone.

Minimum Requirements:

• Italian: C2 level and advanced English
• Excellent communication and inter-personal skills both written and spoken
• User-friendly PC skills: Office 365, CRM Database, and other internal platforms.
• A problem-solving and solution-driven mentality
• A positive, motivated mindset that will help you deal with some tricky customer problems.
• Goal-oriented work approach
• An open mind to changing priorities and business processes.
• Affinity with accommodation platforms
• Experience within customer service or contact center environments will be valued.
• Availability to work from the office and from home (within 100km from the office)

Contract:

• 38.5h/week (Monday to Sunday).
• Available shift: afternoon (15:00-23:00h) or split shift (09:00-20:00h)
• Temporary Contract.

Benefits:

• Feel Good program which includes Spanish lessons, quizzes with prizes, free group activities such as running, beach volleyball, roller skating and much more!
• Free private health insurance if interested when getting a permanent contract.
• Flexible remuneration in nursery school transport if interested after probation period.
• A multicultural and international working environment
• Modern office spaces, well connected by public transport and close to Glories shopping mall (Westfield)
• Free coffee every day and free fruit once a week
• Be part of an exciting industry-leading department with great opportunities to learn and grow your career
• 3 weeks of initial training and continued personal coaching