Customer Service Representative for the Swedish Market

TN Spain; Barcelona; Híbrido; EUR 19.000; Jornada completa

Descripción de la vacante

A leading company in hygiene and health seeks a Customer Service Representative for the Swedish market in Barcelona. This role focuses on delivering exceptional customer experiences through various channels, advocating for customer needs, and resolving inquiries effectively. The position offers a hybrid work model and a competitive salary, along with opportunities for training and career growth.

Servicios

Health Benefits

Well-being Support

Career Growth

Skill Development

Perks & Discounts

Formación

• Fluent in Swedish with exceptional grammar and spelling.
• Strong English proficiency in written and spoken forms.
• Customer-centric approach with empathy.

Responsabilidades

• Act as a customer advocate ensuring needs are addressed.
• Provide seamless support across multiple channels.
• Analyze issues and offer personalized solutions.

Conocimientos

Communication

Problem Solving

Analytical Skills

Descripción del empleo

Social network you want to login/join with:

Customer Service Representative for the Swedish Market, Barcelona

col-narrow-left

Client:

CPM International

Location:

Barcelona, Spain

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Views:

2

Posted:

17.05.2025

Expiry Date:

01.07.2025

col-wide

Job Description:

Our Client

Is a global leader in hygiene, health, and nutrition, creating trusted and beloved brands for generations. Driven by a mission to protect, heal, and nurture, they strive for a cleaner, healthier world. As a Customer Service Representative, you will handle customer inquiries across various channels, including phone, email, chat, and social media, with a strong focus on first-contact resolution to provide exceptional customer experiences."

What’s your Mission?

• Customer Advocate: Act as a passionate advocate for our customers, ensuring their needs and concerns are addressed effectively and efficiently.
• Product Expert: Develop and maintain a deep understanding of our products and services to provide accurate and insightful information to customers.
• Omnichannel Specialist: Deliver seamless and exceptional customer support across all channels, including phone, email, chat, and social media.
• Problem Solver: Analyse customer issues, identify root causes, and proactively offer personalized solutions.
• Brand Ambassador: Authentically represent the brand and its values in every interaction, fostering positive customer relationships.

Requirements

Your Experience, Our Future

• Excellent Communication: Fluent in Swedish with exceptional grammar and spelling.
• Strong English Proficiency: Fluency in both written and spoken English.
• Customer-Centric Approach: A genuine passion for delivering outstanding customer service, with the ability to handle sensitive calls with empathy and understanding.
• Strong Administrative & Analytical Skills: Proven ability to manage administrative tasks efficiently and accurately with a keen eye for detail.
• Proactive Problem-Solving: A professional and proactive approach to identifying and resolving customer issues effectively.

Your Benefits Package

• Start Date: July 2025
• Hours: 39h/week
• Work Schedule: Monday to Friday from 9:00 am to 6:00 pm
• Salary: €18,054gross per year
• Work Model: Hybrid (6 days per month at the office)
• Training: 2 weeks of office based training, from Monday to Friday - 9:00am to 6:00pm
• Career Growth: Ongoing training and development.
• Well-being Support: Confidential counselling and resources.
• Perks & Discounts: Exclusive offers and rewards.
• Health Benefits: Discounted health insurance.
• Skill Development: LinkedIn learning and certifications.
• Referral Program: Bring a friend and get a referral bonus.

Let's chat about your future at CPM International!