Field service engineer

Talent Hackers; Madrid; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A leading company in digital solutions for the FMCG industry seeks a proactive Field Systems Engineer in Madrid. The role involves system architecture, hardware/software integration, and customer support, requiring excellent English skills and a customer-centric mindset. Candidates should have at least 5 years of relevant experience and a strong technical background.

Formación

• At least 5 years of experience in similar roles.
• Fluency in English is essential.

Responsabilidades

• Collaborate on system architecture and design.
• Ensure hardware and software integration.
• Manage installation projects and customer support.
• Create documentation and communicate effectively.

Conocimientos

Communication

Problem-solving

Adaptability

Teamwork

Time management

Technical presentation

Continuous learning

Software engineering

Networking

IoT

Descripción del empleo

At BevServ, we are leaders in digital solutions for the FMCG industry. Through our innovative Nuddo platform, we redefine experiences for consumers, brands, and restaurants, creating value with cutting-edge technology. Our mission is to transform the industry with customized solutions that excel in efficiency and creativity. With an international presence and a dynamic team, we are committed to designing and delivering high-performance systems that exceed expectations.

We are looking for a talented and proactive Field Systems Engineer with excellent English skills to join our team in Madrid. This role involves collaboration with international teams, making fluency in English essential.

Key Responsibilities :

1. System Architecture and Design :

• Collaborate with cross-functional teams to design, develop, and integrate hardware and software systems.
• Support the creation and maintenance of architecture diagrams, technical documentation, and specifications.

2. Hardware and Software Integration :

• Ensure seamless integration of hardware components and software solutions in the field.
• Conduct system-level debugging and validation to optimize performance during field operations and pre-installations.

3. Delivery Management and On-Site Installation :

• Understand customer needs for installation, deployment, or customization of solutions.
• Define installation requirements, specifications, and guidelines.
• Train technicians on solution installation.
• Manage installation projects, ensuring resources, timelines, and milestones are met.

4. Customer Support, Testing, and Quality Assurance :

• Develop and execute test plans to validate system functionality and performance.
• Identify and troubleshoot issues, implementing corrective actions as necessary.
• Collaborate with the customer care team to provide exceptional support for the Nuddo platform.

5. Documentation and Communication :

• Create clear and comprehensive documentation for system designs, processes, and workflows.
• Effectively communicate with team members, stakeholders, and external partners in English.

Previous Experience :

• At least 5 years of experience in similar roles, working with B2C, B2B, or B2B2C technology products.

Key Skills :

• Excellent communication skills in English.
• Customer-centric mindset.
• Problem-solving and stress management.
• Adaptability, flexibility, and teamwork.
• Time management and professionalism.
• Technical presentation skills and continuous learning.
• Software and systems engineering. Operating systems (Windows, Linux).
• Networking and communications.
• ERP, CRM, and field services software.
• Electrical / electronic wiring standards and interfaces.
• IoT and automation systems.

Travel Availability : At least 30%, including international travel.