Customer Support Specialist (Fully Remote - Spain)

Bitfinex; País Vasco; A distancia; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading cryptocurrency exchange is seeking a Customer Support Specialist to join their remote team. The role involves handling inquiries from traders, promoting a positive support culture, and requires strong analytical and communication skills. Ideal candidates are self-driven, detail-oriented, and passionate about the blockchain industry.

Formación

• Experience in customer relations is essential.
• Good understanding of trading and derivatives markets.
• Passionate about cryptocurrency and blockchain.

Responsabilidades

• Handle inquiries and requests from corporate and professional traders.
• Demonstrate ownership of outstanding customer service.
• Engage in cross-team interactions.

Conocimientos

Analytical ability

Communication skills

Customer relations

Detail-oriented

Security and privacy focus

Herramientas

Excel

Descripción del empleo

We're on a mission to create the most innovative and industry-leading cryptocurrencies exchange.

Our team is globally distributed, so clear communication is critical. We are in constant contact as we hustle to develop, support, and deliver the best platform possible for our users. If you get excited about being in an industry that is breaking new ground and have a disposition of confidence towards challenging technical feats, we want to talk to you.

We’re currently looking for a Customer Support Specialist to join our team. The position is remote and available to anyone self-driven, with the experience and capacity to contribute to our vision.

Key Responsibilities

• Effectively handle inquiries and requests from corporate and professional traders.
• Continuously upgrade skill sets.
• Lead by example to demonstrate full ownership of outstanding customer service.
• Contribute to the positive customer support culture through active participation and support of the Bitfinex vision, initiatives, and objectives.
• Engage in cross-team interactions.
• Ability to work independently with minimum supervision, flexible in working arrangements and hours, and confident in making decisions in accordance with Bitfinex’s practice.
• Experience and a deep interest in working with Finance, Mathematics, or Statistics.
• Good understanding of trading and derivatives markets.
• Strong analytical ability.
• Experience in customer relations; ability to handle requests and inquiries is essential.
• Excellent communication skills in English.
• Passionate about the cryptocurrency and blockchain world.
• Detail-oriented.
• Security and privacy focus.
• Familiarity with Office Suites (especially Excel).

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