Master Data Analyst

buscojobs España; Barcelona; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading company in the beauty sector seeks a Customer Service Master Data Analyst in Barcelona. The role involves ensuring data accuracy and quality, overseeing processes, and collaborating with cross-functional teams. Ideal candidates have a Bachelor's degree and relevant experience in data management, with strong analytical and communication skills. Join a diverse and inclusive workplace that values your authentic self.

Servicios

Competitive remuneration

Ticket restaurant

Access to company shop

Life and accident insurance

Formación

• 2 to 4 years of experience in master data management or customer service.
• Basic fluency in English; proficient/native in Spanish, French, Italian, Dutch, or German.
• Strong proficiency in data analysis tools is a plus.

Responsabilidades

• Ensure accuracy and timeliness of master data processes.
• Oversee Shared Service Center operations and compliance.
• Conduct quality control checks and provide feedback.

Conocimientos

Problem-solving

Attention to detail

Communication

Educación

Bachelor’s degree in Data Management or related field

Herramientas

SAP

Data governance tools

Excel

Power BI

Tableau

Descripción del empleo

CUSTOMER SERVICE MASTER DATA ANALYST
Location: Barcelona, Spain

The Customer Service Master Data Analyst is responsible for ensuring the accuracy, completeness, and timeliness of master data processes within the market. This role plays a key part in maintaining high-quality master data execution and overseeing data execution from the Shared Service Center. The role is critical for driving efficiency in master data management and ensuring seamless customer service operations.

Your main focus:

• Ensure Master Data Readiness & Quality: Deliver accurate and timely data setup KPIs for product activation, PIPO management, customer setup, logistics, and pricing conditions. Guarantee data readiness for new product launches and promotional activities. Train Sales and Marketing teams to follow global standards and ensure accurate input using standard templates.
• Governance and Execution of Master Data Processes: Own and enforce master data execution processes, ensuring compliance with business standards. Develop protocols and workflows to maintain master data quality and implement continuous improvement practices.
• Oversee Shared Service Center Operations: Monitor and validate the quality of master data execution by the Shared Service Center, ensuring SLA adherence.
• Conduct quality control checks: Provide feedback to improve processes and performance.
• Data Insights and Analytics: Consolidate master data insights and share them with the Master Data Leader to support informed decision-making.

Key success measures for the Customer Services Master Data Analyst include the following:

• Timeliness and Accuracy: Ensure master data updates are completed within SLA timeframes and accurately on the first attempt.
• Process and Compliance: Adhere to SLAs, protocols, governance standards, and achieve high audit compliance rates.
• Quality and Efficiency: Maintain high QC pass rates, resolve data issues quickly, and ensure data completeness in all entries.
• Stakeholder Satisfaction and Reporting: Deliver timely analytics and reports while achieving strong feedback from internal stakeholders.

The Customer Services Master Data Analyst will liaise with various cross-functional and remote teams, such as:

• Customer Service Operations
• Shared Service Center
• Master Data Global Teams
• IT CoE

YOU ARE A COTY FIT

You have excellent problem-solving skills and have the ability to think quickly & work under tight deadlines. As a CS Master Data Analyst, you get energy from working in a fast-paced, diverse, and challenging environment. You have strong attention to detail and organisation skills, and can communicate effectively and collaborate with various stakeholders.

Other than that, we are looking for candidates who:

• Have a Bachelor’s degree, higher vocational training or vocational training in Data Management, or a related field.
• 2 to 4 years of experience in master data management, customer service, or related fields.
• Proficiency in SAP and data governance tools.
• Basic fluency/proficiency in English and proficient or native in any of the following languages: Spanish, French, Italian, Dutch, German.
• Strong proficiency in data analysis tools will be a plus (e.g., Excel, Power BI, Tableau).
• Familiarity with customer and product master data processes in SAP (customer set up, activation, PIPO, pricing conditions).

OUR BENEFITS

As our Customer Service Master Data Analyst, some of the benefits you will receive are:

• Competitive remuneration and perks will be matched with your experience and knowledge.
• Ticket restaurant (daily diet for meals)
• Company products / Access to the company shop
• Life and accident insurance

RECRUITMENT PROCESS

• A screening call with the recruiters
• A first online/in-person interview with hiring managers
• A second interview (optionally)
• Feedback, verbal offer
• Hiring

ABOUT COTY

Coty is one of the world’s largest beauty companies with an iconic portfolio of brands across fragrance, color cosmetics, skincare, and body care. At Coty, we celebrate the entire human kaleidoscope and cultivate a culture of fearless kindness. Therefore, we are proud to be an equal opportunities employer. We do not discriminate against any candidate or employee and strive to be an open, inclusive and diverse workplace where all employees can be their authentic self. Join us in making over the world of beauty!