Couple Support Associate (Temporary)

buscojobs España; Cádiz; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

A leading global company in the wedding industry is seeking a Concierge team member to provide exceptional user support primarily through phone interactions. This role requires strong communication skills, user orientation, and fluency in Spanish and Italian. The position is based in Barcelona, with a focus on enhancing user experience across various countries.

Servicios

Private health insurance paid by the company

Home office allowance

Access to laptop and mobile phone

Tax relief options for Ticket Restaurant, Ticket Transportation, and Daycare

Development tools: TKWW University and Udemy courses

Salary advance payments via TYPS app

Referral program

Gift for marriage or childbirth

Formación

• User oriented with strong communication skills.
• Experience in outbound calling (sales/customer service).
• Spanish and Italian language skills required.

Responsabilidades

• Provide support to users in searching for suppliers.
• Understand user needs and generate a good user experience.
• Follow up on the whole user process.

Conocimientos

Communication skills

User orientation

Empathy

Ability to work under pressure

Computer skills

Descripción del empleo

Here at The Knot Worldwide, we believe in doing work that matters. In 16+ countries around the world, our leading family of brands (The Knot, WeddingWire, Bodas, The Bash, The Bump, and more) provide best-in-class products, services, and content to take celebration planning from inspiration to action. We are one of the most trusted global wedding Vendor Marketplaces, our mobile apps are top-ranked, our features are premier and our magazine is a go-to on the newsstand.

ABOUT THE ROLE AND OUR TEAM

The Knot Worldwide (TKWW) is looking for a person focused on communication for the Concierge team. In this position, you will provide support to users of our platform to help and guide them in the search for suppliers, primarily through phone interactions, with additional support via chat and email. The countries to be managed are Spain, Italy, France, Portugal, Brazil, Mexico, and other countries in the south of LATAM.

Your primary goals will be to deliver exceptional service and create a positive user experience, all while meeting departmental objectives.

Your position will be based in our office in Barcelona.

RESPONSIBILITIES

• Understand the user's needs
• Effectively use the company's tools for professional development
• Generate a good user experience
• Follow up on the whole user process

SUCCESSFUL CANDIDATES HAVE

• User oriented
• Empathy and integration with the team
• Open-mindedness to changes in priorities and work processes
• Strong communication skills (verbal and written)
• Experience with outbound calling (sales and / or customer service)
• Ability to work under pressure of high workload
• Good computer skills and quick learning of tools
• Spanish and Italian skills are required
• English skills will be taken into account

BENEFITS

• Private health insurance paid by the company
• Home office allowance
• Access to a laptop and mobile phone as a work tool
• Tax relief options for Ticket Restaurant, Ticket Transportation, and Daycare
• Development tools : TKWW University and Udemy courses
• TYPS : easy APP to ask for salary advance payments in 48h
• Referral program
• Getting married or having a baby? We have a gift for you!

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