ACCOUNT MANAGER

Brainboxgroup; País Vasco; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

An innovative HR software startup is seeking a proactive Account Manager to enhance client satisfaction and retention. In this dynamic role, you will cultivate strong relationships with clients, understand their needs, and suggest improvements to our solutions. Join a vibrant team in a fast-paced environment where your contributions will shape the future of HR processes. With opportunities for growth and a flexible work schedule, this is a chance to make a significant impact in a multicultural setting while enjoying various perks and benefits.

Servicios

Flexible Working Schedule

Gym Discounts

Language Classes

Breakfasts in the Office

Organic Fruit

Kindergarten Discounts

Cafeteria Discounts

Education Discounts

Real-Time Compensation Collection

Formación

• Experience in a customer experience team is essential.
• Ability to hold business conversations in English.

Responsabilidades

• Build strong client relationships through regular communication.
• Provide after-sales support to retain customers.
• Work with different teams to provide valuable feedback.

Conocimientos

Analytical Skills

Communication Skills

Customer Experience

B2B SaaS Knowledge

Multitasking

Proactivity

Digital Adaptability

Educación

University Degree in Business

Descripción del empleo

Our client is an HR Software startup founded five years ago with the mission of helping small and medium companies automate HR workflows, centralize people data and make better business decisions. Currently serves thousands of customers in over 60 countries all over the world and across industries.

It has won awards and received outstanding customer feedback since day one. It has closed over 18M€ in funding with top international venture capital firms (CRV, Creandum, Point Nine Capital and K Fund). Most importantly, it has built a super talented team of over +170 people in its headquarters in the sunny Barcelona.

ABOUT THE ROLE :

We are looking for an Account Manager to act as the first point of contact with existing customers, answer their queries and increase client satisfaction. You will be part of the Account Management team and you will be in charge of retaining a specific portfolio of clients. One of your greatest challenges will be to create long-term relationships with your clients, understanding their processes and problems and detecting possible improvements in our product that are critical for them. You will advise our clients on how to use our solution and you will be the key point of contact.

SPECIFIC RESPONSIBILITIES :

• Build strong client relationships, through regular communication.
• Gather information on assigned clients.
• Contact clients to understand their requirements and work on a sales plan.
• Provide after-sales support to retain customers.
• Ensure prompt and accurate answers to clients’ queries.
• Report on the status of accounts.
• Suggest company products / services that maximize client satisfaction.
• Promote new products / services to existing customers.
• Get involved in all kinds of problems that your clients have, finding solutions to each one of them.
• Work hand in hand with different teams - especially with the sales, product, and development team - being their main contact person to provide valuable feedback.
• Hold regular meetings through video link with all your clients to generate engagement and show them product updates that fit their use cases.

WORK EXPERIENCE REQUIREMENTS :

• You are analytical, organized and a great multitasker.
• You have a digital profile : you enjoy and adapt easily to new tech tools.
• You can easily hold a business conversation in English.
• You are familiar with the B2B SaaS environment.
• You are a good communicator and you empathize quickly with people.
• You are proactive and you like to put forward new ideas.
• University education, preferably business-related.
• You have previous experience in a customer experience team.

BENEFITS :

• High growth environment - Joining a startup at this early stage is a unique opportunity for professional growth as well as a personal investment.
• Young and multicultural environment.
• We are in the human resources space so we really believe in benefits and perks for our employees.
• Fast-paced career progression.
• Provide you with continuous challenge and room for learning.
• Broad and diverse start-up ecosystem that provides much more than a job experience.
• Flexible working schedule and work from home when needed.
• English, Catalan and Spanish classes. You will also have the possibility to learn other languages with our language exchanges program.
• Breakfasts in the office and organic fruit.
• A range of benefits and perks for our employees, such as : gym discounts, kindergarten discounts, cafeteria and restauration and education discounts, and a possibility to collect your compensation in real time instead of waiting for the end of the month.

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J-18808-Ljbffr