Global Service IT Lead

Johnson Controls; Madrid; Presencial; EUR 50.000 - 90.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a Global Service IT Lead to enhance their Salesforce ecosystem. This role involves guiding a team in standardization and governance while collaborating with business leaders across EMEA and APAC. You will oversee projects related to analytics and automation, ensuring effective systems are in place. The ideal candidate will possess strong leadership skills, analytical abilities, and a commitment to personal development. Join this innovative firm and contribute to creating harmonious living spaces through technology and teamwork.

Formación

• Proven Salesforce experience and strong analytical skills.
• Ability to engage with business leadership across various functions.
• Self-motivated with a focus on results and ongoing development.

Responsabilidades

• Guide a team in standardizing and enhancing the global Salesforce ecosystem.
• Collaborate with regional leaders to oversee non-Salesforce projects.
• Analyze and design IT solutions aligned with business objectives.

Conocimientos

Salesforce

Leadership

Analytical Skills

Communication

Problem-Solving

Microsoft Office Suite

Educación

Bachelor's degree in Information Technology

Herramientas

Salesforce

Oracle

SAP

Power BI

Descripción del empleo

Hitachi is a global premium brand specializing in the creation of living spaces. We aim to foster a world where people live in harmony with themselves, each other, and the environment. Our Japanese heritage and extensive experience have taught us that harmonious living spaces improve quality of life. We develop products that facilitate harmony in indoor environments.

What you will do

As Global Service IT Lead, you will guide a team in the standardization, governance, and enhancement of our global Salesforce ecosystem. Your role involves supporting Residential and Light Commercial sales teams worldwide, consolidating existing systems into a single Salesforce instance, delivering functional improvements, and collaborating with business leaders to develop strategic enhancement roadmaps.

You will also coordinate with business partners across EMEA and APAC, overseeing non-Salesforce projects related to Analytics, Data Lakes, Power BI reporting, and Automation. You will work closely with Regional Business Relationship Managers to monitor and guide projects such as AirCloud Select & Web and AirCloud Alarm.

How you will do it

1. Drive global Salesforce standardization, governance, and enhancements.
2. Collaborate with regional business leadership in Europe and Asia.
3. Support Regional Business Relationship Managers in maintaining tools and systems in Europe and Asia.
4. Evaluate existing information processing systems for effectiveness and develop new systems to improve production and workflow.
5. Uphold the Company’s Code of Conduct and Business Ethics standards.
6. Manage IT investments within your business unit or function at regional or country levels.
7. Analyze, design, test, deploy, and support IT solutions aligned with business objectives.
8. Gather requirements and design solutions for IT products or projects to support the business unit or function.
9. Collaborate with development teams to ensure successful project outcomes and adherence to timelines.

What we look for

Required

• Bachelor's degree in Information Technology or a related field with demonstrated Salesforce experience.
• Fluency in English, with excellent verbal and written communication skills.
• Ability to engage with various levels of business leadership, including Marketing, Sales, and Operations.
• Proven leadership and direction-setting capabilities within development teams and other partners.
• Strong logical and analytical skills for problem-solving.
• Ability to foster strong relationships with team members and business leaders.
• Creative and abstract reasoning skills.
• Self-motivated with the ability to work independently, demonstrating responsibility and a focus on results.
• Willingness to learn about product functions and capabilities comprehensively.
• Commitment to ongoing personal and professional development.
• Proficiency in Microsoft Office Suite (Word, Excel, Access, PowerPoint) and general internet and email applications.

Preferred

• Managerial and project management experience.
• Familiarity with Oracle, SAP systems, and Microsoft Solutions.
• Knowledge of HVAC / VRF business and experience in European and Asian markets.
• Understanding of business processes in the EU and APAC regions.
• Certificates in Salesforce Administration, Marketing Cloud, Sales Cloud, or experience with Pardot and Account Engagement.

Additional details:

• Employment Type: Full-Time
• Experience: [Specify years]
• Vacancy: 1