Lead Solutions Engineer

Safeguard Global Recruiting; España; A distancia; EUR 60.000 - 95.000; Jornada completa

Descripción de la vacante

Join a forward-thinking company as a Lead Solutions Engineer, where you will leverage your technical expertise to deliver innovative CRM solutions. This role is perfect for those passionate about enhancing customer experiences through advanced technologies like AI chatbots and CRM integrations. Collaborate with clients and internal teams to craft tailored solutions that meet business needs. If you thrive in a dynamic environment and enjoy tackling complex challenges, this opportunity offers a chance to make a significant impact in the customer experience landscape. Embrace the chance to grow your career in a supportive and innovative setting.

Formación

• 5+ years in a technical leadership role with extensive CRM experience.
• Strong consulting background with client-facing experience.

Responsabilidades

• Architect and lead technical implementations across contact center ecosystems.
• Collaborate with clients to gather requirements and define solutions.

Conocimientos

Technical Leadership

API Integrations

Client Communication

Solution Design

Pre-sales Experience

Educación

Bachelor's Degree in Computer Science

Herramientas

Salesforce

Zendesk

Microsoft Azure

Microsoft SQL Server

AI Chatbot Platforms

Descripción del empleo

Lead Solutions Engineer ( We are currently considering applicants located in Spain or Portugal only)

About the Company

Our clients are a global customer experience organization with a century-long legacy of helping businesses build stronger connections with their customers. From highly tailored omnichannel marketing strategies that engage the right audience at key moments, to customer support solutions that turn challenges into opportunities and ensure people feel truly valued, to streamlined fulfillment and logistics that deliver products seamlessly—our mission is to eliminate friction and foster lasting relationships.

With team members averaging a decade of service and client partnerships often lasting over 12 years, we’ve consistently supported our clients in navigating both B2C and B2B marketing environments.

Location and Work Model

Location : Spain & Portugal | Remote

About the Role

This role involves delivering technical solutions with consulting expertise in CRM platforms such as Salesforce, Zendesk, AI knowledge base systems, and AI chatbot platforms. The candidate will collaborate with clients, participate in sales pitches, and work closely with internal teams to deliver tailored, high-quality solutions.

Key Responsibilities

• Architect, design, and lead technical implementations of solutions across the contact center ecosystem, including AI knowledge bases, AI chatbots, and CRM integrations.
• Develop proof-of-concepts (POCs) to showcase solution capabilities and demonstrate value to clients.
• Work directly with clients to gather requirements, define technical solutions, and ensure successful delivery.
• Act as a liaison between technical and business stakeholders, translating business objectives into actionable technical solutions.
• Partner with the sales team during client presentations, providing technical expertise on contact center platforms and integrations.
• Assist with proposal creation and RFP responses, ensuring solutions meet client needs and are technically sound.
• Participate in pre-sales activities, offering technical insights and building confidence with potential clients.
• Ensure solutions are delivered according to quality standards and client expectations.
• Perform code and design reviews, providing feedback to maintain technical integrity and scalability.
• Identify and mitigate technical risks throughout the project lifecycle.

Requirements and Qualifications

• Bachelor’s degree in computer science or related discipline
• 5+ years in technical leadership role
• Experience with Microsoft Azure services, such as Azure DevOps, Azure Functions, Azure Logic Apps, and Azure Kubernetes Service (AKS).
• Familiarity with Microsoft SQL Server and database management.
• Extensive experience in designing and implementing solutions within the contact center ecosystem, including Salesforce, Zendesk, Amazon Connect, AI Knowledge base, and AI chatbot systems.
• Strong consulting background with client-facing experience in pre-sales, solution design, and delivery.
• Expertise in API integrations and data flows across CRM and contact center platforms.
• Excellent presentation and communication skills, with the ability to convey technical concepts to non-technical stakeholders.

Preferred Qualifications

• AWS certifications (e.g., AWS Certified Solutions Architect, AWS Certified Developer) or Azure certifications (e.g., Azure Solutions Architect Expert, Azure Developer Associate, Azure AI Engineer Associate, DevOps Engineer Expert), or relevant Salesforce / Zendesk certifications.
• Experience with AI-powered chatbot platforms, AI-powered knowledge base systems, and machine learning solutions in the contact center space.
• Knowledge of Agile development methodologies, DevSecOps practices, and CI / CD pipelines.