Customer Success Manager | France & Benelux

buscojobs España; Santa Cruz de Tenerife; A distancia; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading company in the SaaS industry is seeking a Customer Success Manager to manage client relationships and ensure a high-quality customer experience. The role involves identifying risks, driving platform adoption, and providing solutions to enhance customer satisfaction. Ideal candidates will have strong relationship-building skills and be fluent in both French and English.

Servicios

Stock grant opportunities

Flexible remote work options

Additional perks based on employment status

Formación

• Minimum of 2+ years of relevant work experience, including client-facing roles.
• Experience in fast-growth startups, management consulting, investment banking, or private equity is preferred.
• Ability to synthesize complex data into actionable recommendations.

Responsabilidades

• Manage a high volume of small spend accounts in SMB/MM or ENT segments.
• Identify risks that may lead to customer churn.
• Build relationships with clients and provide solutions.

Conocimientos

Fluency in French

Fluency in English

Relationship-building

Data analysis

Descripción del empleo

Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 100+ countries—helping businesses scale smarter, faster, and more compliantly.

Among the largest globally distributed companies in the world, our team of 5,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.

Why should you be part of our success story?

As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.

Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple, and Google.

Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $12 billion valuation and $800 million in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.

Responsibilities

1. Accounts: The CSM 1 will be responsible for a high volume of small spend accounts in either our SMB / MM or ENT segments.
2. Risk: Identify and flag risks that will lead to customer churn.
3. Relationships: Build relationships with clients by identifying pain points, providing solutions, and recognizing opportunities for growth and revenue generation.
4. Product: Be the voice of the customer by collecting product and operational feedback and sharing it with relevant internal stakeholders.
5. Customer Experience: Responsible for providing a high-quality experience to our customers on a day-to-day basis.
6. Coordination: Coordinate with internal stakeholders to ensure timely response and completion of customer requests.
7. Adoption: Drive adoption of platform features that will lead to a better customer experience and better retention.

Qualifications

1. Fluent in French and English
2. Minimum of 2+ years of relevant work experience, including client-facing roles
3. Previous experience in at least one of the following: fast-growth startup, top-tier management consulting, investment banking, or private equity
4. Strong relationship-building skills, remaining calm and professional in crises or criticism, and celebrating partners’ successes
5. Data-savvy with the ability to draw insights from complex data sets, ask critical questions, and synthesize information into actionable recommendations

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

Some things you’ll enjoy

• Stock grant opportunities based on role, employment status, and location
• Additional perks and benefits based on employment status and country
• Flexible remote work options, including optional WeWork access

At Deel, we’re an equal-opportunity employer that values diversity and encourages applications from qualified candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability, pregnancy, or other protected characteristics.

We will communicate with applicants via Deel-specific emails, including @deel.com and other acquired company emails. Visit our careers page for the latest job listings.

Deel is committed to cultivating a diverse and inclusive workplace. We provide accommodations upon request during the recruitment process for applicants with disabilities. Please inform our Talent Acquisition Team of your needs.

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