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Capitole Consulting keeps growing and we want to do it with you!
Are you a passionate Data Consultant? We have an exciting opportunity to lead and empower a multicultural team!
Data Consultants are responsible for communication with the departments and the users, serving as first-level contact as part of the platform organization.
You will have support from the entire team in the different workshops and activities to be carried out with each of the clients until we achieve the complete onboarding of the data in the catalog.
TASKS
- First level consulting for platform usage:
- Answer questions from customers from IT units or Business. Questions from IT (connections, security, missing connectors, etc.) can be escalated to the Operations Team if they are very technical and cannot be solved directly.
- Analytical and documentation capacity to suggest improvements in existing processes and share feedback from different clients.
- Use of Ticketing Tools / Incident management tools for 1LS.
- 70% requests related to asking for information or lack of knowledge on using CDC, 30% about technical topics.
- Reporting on KPIs related to contribution for each department:
- Reporting on onboarding status.
- Support onboarding activities in business units with:
- Conducting workshops to introduce CDC and explain onboarding steps.
- Supporting, guiding, and resolving impediments throughout all steps.
- Safeguarding compliance and documentation guidelines.
- Knowledge of different database types (Cloud & On-Premise).
- Creating training sessions and FAQs for users.
- Collaborating with service desk and DDX teams.
- Coordinate closely with internal and external stakeholders, nationally and internationally (e.g., MS, IT, RD):
- Communicate with involved units.
- Align with Divisions and Data Management / policies responsible.
University degree in data & analytics, Maths, physics, information technology, engineering, or proven interest and basic skills in these areas if holding a different degree.
Experience and specific knowledge
- Enthusiasm for new technologies and ability to inspire internal customers.
- Technical knowledge in Big Data.
- Experience with corporate data and branding.
- Knowledge of Agile Methodology.
- Experience in Data and Analytics management.
- Experience with cross-functional projects.
- Interest in IT and initial experience in data management and modeling.
- Basic understanding of IT architecture.
- High intercultural skills and teamwork ability.
- Analytical and strategic thinking.
- Resilience and ability to handle pressure.
- Customer-oriented mindset.
- Organized, disciplined, and reliable.
Location : FULL REMOTE
Schedule : Flexible, with a Friday intensive.
We are great, but with you, we'll be even better.
Benefits include :
- Budget of €1,200 for personal training (courses, books, certifications, etc.).
- Monthly follow-up meetings for feedback.
- Remote work opportunity.
- Flexible working hours to support work-life balance.
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