[Full Remote] Customer Success Manager

Joinrs España; Barcelona; A distancia; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

Joinrs España is seeking a Customer Success Manager to support and engage with customers, ensuring their success with products like Ubuntu Pro and Kubernetes. This full remote role offers competitive compensation, a learning budget, and opportunities for travel and team collaboration.

Servicios

Remote work with biannual in-person team sprints

USD 2,000 annual learning and development budget

Recognition rewards

Annual leave

Maternity / paternity leave

Employee Assistance Programme

Travel opportunities for company events

Formación

• Experience in customer-facing roles is essential.
• Strong empathy and a desire to assist customers.
• Excellent presentation and organizational skills.

Responsabilidades

• Support customers by resolving ticket requests.
• Drive digital campaigns targeting multiple customers.
• Onboard new customers and introduce products.

Conocimientos

Customer-facing experience

Empathy

Passion for technology

Presentation skills

Organizational skills

Team player

Descripción del empleo

Join us to apply for the (Full Remote) Customer Success Manager role at Joinrs España

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What your day will look like

• Support customers by resolving ticket requests.
• Drive digital campaigns targeting multiple customers.
• Identify high potential and high risk customers from onboarded users.
• Onboard new customers and introduce products including Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, and data applications.
• Collaborate with Sales and Support to develop engagement plans.
• Engage with your customer portfolio for risk management.
• Gather customer feedback for product team review.

What we are looking for in you

• Customer-facing experience.
• Empathetic with a drive to help others.
• Passion for technology, especially Ubuntu.
• Excellent presentation skills.
• Strong organizational skills and documentation ability.
• Team player capable of cross-department interaction.

Additional skills that you might also bring

• Proficiency in languages such as Japanese, Korean, Spanish, Portuguese, German, French, or Italian, alongside English.

What we offer you

We offer competitive worldwide compensation, annual reviews, performance bonuses, and benefits reflecting our values. Our programs are designed to meet local needs and ensure fairness globally.

• Remote work with biannual in-person team sprints.
• USD 2,000 annual learning and development budget.
• Recognition rewards, annual leave, maternity / paternity leave, Employee Assistance Programme.
• Travel opportunities and upgrades for company events.

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