[EEF815] Urgente Reservations Executive (Spanish Speaker)

G2 Travel; Madrid; Presencial; EUR 10.000 - 30.000; Jornada completa

Descripción de la vacante

An established industry player in travel planning is seeking dynamic Reservations Executives to join their vibrant team. This role involves building strong relationships with suppliers, ensuring customer satisfaction, and coordinating booking requests efficiently. The company values collaboration and teamwork, making it an enjoyable and stimulating workplace. If you are passionate about travel and have experience in reservations or customer care, this is a fantastic opportunity to make holiday dreams come true for travelers worldwide. Join a company that believes in the joy of work and the importance of personal relationships.

Formación

• Experience in reservations and customer care is highly desirable.
• Ability to communicate effectively across various channels.

Responsabilidades

• Build strong relationships with suppliers to secure services for customers.
• Coordinate with internal departments to resolve queries efficiently.
• Negotiate rates with suppliers to ensure profitability.

Conocimientos

Fluency in English

Spanish

Italian

German

French

Customer service

Communication skills

Negotiation skills

Descripción del empleo

We are looking for people with experience in reservations. Speaking other European languages (especially Spanish, Italian, German, and French) is highly desirable. Fluency in English is required.

The Company
“People don’t take trips – trips take people” ...... and we’re in the business of planning and organising trips all over the globe for almost half a million travellers each year. We’re G2 Travel, a wholesale tour operator based in Hong Kong. Through a network of offices spanning Asia, the Middle East, Europe, and North America. We’re not a corporation and don’t behave like one – results are achieved through collaboration and teamwork – a place where everyone gets noticed. We believe that work should be enjoyable, stimulating and fun!

The Department
Our reservations teams are the dynamic interface between our global network of sales offices around the world and our suppliers throughout Europe and the Middle East. We book everything from a suite in a five-star hotel in Dubai to a meal in a Chinese restaurant in Dublin ... and everything in between. Building strong and successful relationships with our suppliers ensures that we can offer our customers the best possible service at the lowest possible prices, and our teams are responsible for delivering against these objectives.

The Role
Through our strong and trusting relationships with our suppliers (eg. hotels, coach operators, ferry lines, railways, restaurants, and tourist attractions), Reservations Executives make holiday dreams come true. They use their skills, experience, and strong personal relationships to secure all of the services our customers want:

1. Through constant open communication build strong and trusting relationships with our suppliers.
2. Understand their business and achieve ‘win’ situations for the customer and our business.
3. Co-ordinate our internal departments to resolve queries and any other discrepancies.
4. Ensure that all internal policies and procedures are respected.
5. Action all booking requests, cancellations, and amendments quickly, efficiently, and accurately, input confirmations and update relevant systems.
6. Prioritise workloads to ensure that critical deadlines are achieved.
7. Monitor booking situation of services and highlight to management any potential issues.
8. Negotiate the lowest possible rates with suppliers to ensure profitability.
9. Where customer preferences can’t be obtained, seek to find suitable alternatives.
10. Build strong product and destination knowledge.

The Requirements
You’ll need to be able to communicate effectively with people at all levels over a variety of channels. Previous experience in tourism or customer care will be considered a valuable asset. Fluency in English is required. Speaking other European languages (especially Spanish, Italian, German, and French) is highly desirable. Customer first approach, flexibility in terms of working hours, changes and challenges, team player, strong focus on getting the job done, and determination to get things right first time every time.