Customer Success Manager

Landbot. Io; Santander; Híbrido; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading company in no-code technology is seeking a Customer Success Manager to enhance customer satisfaction and product utilization. This role involves onboarding, engagement, and data analysis to ensure customer success. The ideal candidate will have SaaS experience, excellent communication skills, and a passion for helping customers achieve their goals.

Servicios

Flexible vacation

Top-notch equipment

Transport tickets

Summer short days

Paid vacation

Flexible compensation

Team activities

Referral bonus

Formación

• SaaS experience is essential.
• Passion for no-code tech.
• Understanding of startup KPIs.

Responsabilidades

• Guide new customers through setup and customization of Landbot.
• Monitor customer health metrics and proactively address issues.
• Create reports on key metrics to inform decision-making.

Conocimientos

Customer-first attitude

Data analysis

Stakeholder facilitation

Excellent communication

Fluency in English

Fluency in Spanish

Herramientas

Looker

Amplitude

Descripción del empleo

Landbot is the most powerful no-code chatbot builder. Our platform helps thousands of companies convert leads, capture data, and personalize customer journeys in real time.

Our Core Values

We're on the lookout for a Customer Success Manager with experience in Data & Ops to join the Success team at Landbot.

For a Customer Success Manager, it is all about guaranteeing that our customers get the most out of using our product.

On the Data & Ops side, we’re looking for someone who can support the CS organization with data visualization and analysis efforts, enabling the team to do more.

If you love happy users, engaged companies, and successful customers, this is your role! You’ll become a Landbot expert and use that knowledge to advise over 3,500 customers on how to successfully use Landbot to achieve their goals.

You will spend time doing the following :

1. Planning, executing, and iterating Account Growth and Management strategies to ensure customer success and financial health.
2. Connecting with customers via email, chat, and video calls to maximize their subscription benefits.
3. Maintaining dashboards and creating new reports in Data Studio (Looker) to support the CS team.
4. Reporting customer feedback and issues to departments like Product, Finance, Sales, and Support for aligned customer experience delivery.

Key Responsibilities in order of relevance :

1. Customer Onboarding : Guide new customers through setup and customization of Landbot to meet their needs.
2. Customer Engagement : Regularly interact with customers to understand their objectives and ensure full utilization of Landbot’s features.
3. Retention and Growth : Monitor customer health metrics, proactively address issues, and partner with customers to meet their goals.
4. Product Adoption : Promote new features and best practices to maximize Landbot’s value.
5. Relationship Management : Build strong relationships with stakeholders, acting as a trusted advisor.
6. Upsell and Cross-sell : Identify opportunities for additional features or services, focusing on high-potential clients and market segments.
7. Reporting and Analysis : Create reports on key metrics to inform decision-making.
8. Data Quality : Ensure data integrity and process efficiency.

Qualifications include a customer-first attitude, SaaS experience, passion for no-code tech, stakeholder facilitation skills, understanding of startup KPIs, data analysis experience (Looker/Amplitude), independence, excellent communication, and fluency in English & Spanish. Eligibility to work in Spain is required.

Our hiring process involves CV screening, a HR interview, a CS leadership interview, and a meeting with the CEO. We offer a hybrid culture with options for remote or office work in Barcelona, a vibrant international environment, flexible vacation, top-notch equipment, transport tickets, summer short days, paid vacation, flexible compensation, team activities, and a referral bonus.