Human Resources Assistant

RENATTA&GO; Aldaya; Presencial; EUR 35.000 - 65.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a motivated Field Service Engineer to join their team in Valencia. This role involves delivering exceptional service to customers, performing installations and repairs on advanced spectrometers, and ensuring customer satisfaction through strong relationships. With a focus on technical excellence and the opportunity to travel, this position offers a dynamic work environment where your contributions can lead to significant advancements in material analysis and characterization. If you are passionate about technology and customer service, this is the perfect opportunity to make an impact in a global organization.

Formación

• Five years of experience in technical services and field service.
• Strong knowledge in heavy industrial processes and troubleshooting.

Responsabilidades

• Deliver service excellence and maintain strong customer relationships.
• Perform installations, repairs, and preventative maintenance on spectrometers.

Conocimientos

Interpersonal communication

Problem-solving skills

Customer service

Technical knowledge in electronics

PC literacy (MS Office, Outlook)

Educación

Diploma in Electrical Engineering

Technical training in electronics or chemistry

Herramientas

X-Ray fluorescence Spectrometers

Optical emission spectrometers

Descripción del empleo

When you’re part of Thermo Fisher Scientific, you’ll do exciting work, and join a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.

Within our EMEA Bulk Elemental Unit we are looking for an experienced and motivated Field Service Engineer, product line with focus on material characterization, rapid elemental analysis, information of materials applications and if required extending to other product lines and or applications. Based around Valencia.

How you will make an impact :

As Field Engineer representative in this position, responsible for delivering and building service excellence over and above our customer expectations.

What you will do :

1. Represent our company in a positive, professional manner while taking care of customers, both external and internal.
2. Frequent trips in Spain / Portugal and occasionally in other countries in EMEA.
3. Own and deliver service commitments, complete installations, repairs, data analysis, calibrations, preventative maintenance, training, and radiation services on X-Ray fluorescence Spectrometers and optical emission spectrometers.
4. Provide services remotely or on-site within the agreed conditions; set accurate priorities.
5. Service reporting, documentation, and creation of protocols to specification on internal and customer needs.
6. Maintain a high level of customer allegiance by building strong customer relationships and promoting an excellent customer experience.
7. Partner with our commercial colleagues to deliver customer deals that can be implemented profitably and meet / exceed customer expectations.
8. Assist in continuous improvement through our Practical Process Improvement Business System.

Education :

1. Diploma or equivalent education preferable in electrical engineering, chemistry, engineering, or technical training in the field of electronics or chemical field with technical orientation.

Experience :

1. Five years of work experience in technical services.
2. Field service experience (technical) or strong service knowledge.
3. Preferable knowledge in heavy industrial processes (metallurgy, mining, geology and geochemistry, petroleum, polymers, glass, etc.).
4. Outstanding fixing skills passionate about electromechanical, software, and application issues.

Knowledge, Skills, Abilities :

1. Excellent interpersonal communication both written and oral in English.
2. Ability to work efficiently with customers and colleagues in difficult and stressful situations.
3. Good knowledge of electronics and mechanics.
4. Customer friendliness and a professional demeanor.
5. PC literacy including MS Office and Outlook.
6. Ability to travel (both domestic and internationally) up to 80% (up to 4 nights per week at hotel).
7. Valid driver's license.
8. Self-organized and effective.

Our Mission is to enable our customers to make the world healthier, cleaner and safer. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need.