Field Service Engineer - Life Science

Revvity; Barcelona; Presencial; EUR 35.000 - 50.000; Jornada completa

Descripción de la vacante

A leading company in diagnostics seeks a field service professional to enhance customer support and service delivery. This role involves maintenance and installation of high-tech systems, requiring strong technical skills and a commitment to customer satisfaction. The ideal candidate will have a background in electronics and experience in a customer service environment. Travel is required approximately 50% of the time.

Formación

• At least 5 years of experience in a related Customer Service Environment.
• Proven laboratory experience with troubleshooting skills.

Responsabilidades

• Perform field service including repairs, maintenance, and installation of systems.
• Organize routine maintenance and manage service documentation.
• Align personal practices with department performance targets.

Conocimientos

Problem-solving

Communication

Negotiating

Interpersonal Skills

Educación

Higher Education Certificate in Electronic Engineering

Higher Education Certificate in Chemistry

Higher Education Certificate in Biology

Herramientas

Microsoft Office

Laboratory Information Systems

Descripción del empleo

Impact sales of Revvity by maintaining a high standard, professional image, and demonstrating the added value of customer support, always acting as an ambassador for the Company.

Positively impact the overall performance of the Revvity Business by maintaining a flexible approach to work. Plan and execute work effectively and efficiently, providing the highest levels of customer service support and achieving the best possible financial performance.

This position is based in the Barcelona area, with willingness to travel approximately 50% of the time to customer sites across Spain.

Key Responsibilities:

1. Perform field service as advised by the call dispatch staff/system in conjunction with the Service Leader, including repairs, maintenance, and installation of Diagnostics and Life Sciences systems and peripherals. Provide basic onsite user training on our systems.
2. Organize routine maintenance on a monthly basis.
3. Maintain personal service spares issued and inventory records to the highest standard. Report and resolve anomalies promptly and effectively.
4. Manage all required reporting in accordance with SLA's: Service Documentation, Service Reports, Time Sheets, Expenses Claims, etc., on a weekly basis.
5. Ensure all documentation, circuit diagrams, Service Data Bulletins, and manuals are of the correct revision for servicing specific instrument types.
6. Follow and respect our internal guidelines and procedures in accordance with the Quality Management System.
7. Align personal working practices with the department’s performance targets and demonstrate compliance with all team targets.
8. Perform specific tasks as defined through goal statements embedded in the Company Culture, if requested.

Qualifications:

Higher Education Certificate or equivalent in Electronic Engineering, Chemistry, or Biology to senior school level.

Experience:

• At least 5 years of experience in a related Customer Service Environment.
• Proven laboratory experience (academic, pharmaceutical, research, etc.) with troubleshooting skills.
• Experience in maintenance (preventive and/or curative).
• Knowledge of instruments from our portfolio (e.g., Immunoassay Platforms, LC/MS, DNA extractors, Plate Readers, High Content Screening Systems, In Vivo Imaging, Liquid Handling, Radiometric Detectors) is a plus.
• Proficient PC user with knowledge of Microsoft Office, PC networking, and Laboratory Information Systems.
• Background in Electronics, preferably in a high-tech service environment, with understanding of analytical and clinical instrument applications.

Skills:

• Problem-solving and logical mindset; creative and innovative when facing complex challenges.
• Excellent people management and motivational skills.
• Strong communication and interpersonal skills in Spanish and English; additional languages are a plus.
• Ability to communicate professionally with customers at all levels, providing technical data and support.
• Autonomous, organized, rigorous, with good communication skills and team spirit.
• Negotiating and influencing skills.
• Understanding of excellent Customer Service principles.
• Willingness to travel approximately 50% of the time.