CSM Manager

Cyberbit; Badajoz; A distancia; EUR 40.000 - 80.000; Jornada completa

Descripción de la vacante

An innovative cybersecurity training platform is looking for a dynamic Customer Success Manager to drive customer engagement and success in Europe and the Middle East. This role involves mastering advanced cybersecurity technologies and guiding clients through tailored training experiences. The ideal candidate will thrive in a fast-paced environment, leveraging exceptional communication skills and a passion for technology to enhance customer satisfaction. Join a forward-thinking company that empowers professionals to defend against cyber threats and make a significant impact in the cybersecurity landscape.

Formación

• 3+ years in a SaaS customer success role or project management.
• Over 2 years of experience in cybersecurity technical training.

Responsabilidades

• Guide analysts through simulated live-fire attacks.
• Monitor customer health through onboarding and success calls.

Conocimientos

Customer Success Management

Technical Training

SaaS Technologies

Communication Skills

Planning and Time Management

Educación

Degree in Cybersecurity

Herramientas

Salesforce

Excel

PowerPoint

Descripción del empleo

Cyberbit - Customer Success Manager (Cybersecurity & SaaS)

Cyberbit is the world’s leading cybersecurity training platform for cyber professionals, serving clients from Fortune 500 companies, universities, governments, and militaries worldwide. Recently recognized as a leader in the Forrester Wave report, Cyberbit deploys real-world attacks using reverse-engineered malware onto virtual corporate networks, enabling users to defend against live attacks with industry-standard security tools.

We are seeking a Cybersecurity-focused Customer Success Manager (CSM) proficient in SaaS technologies and technical training. This individual will play a key role in maintaining and expanding accounts in the Europe and Middle East regions. The ideal candidate is a self-starter, thrives in a fast-paced startup environment, and is passionate about revolutionary technology.

Responsibilities:

1. Achieve mastery of Cyberbit technologies and customer success playbooks within 1-3 months.
2. Guide analysts through simulated live-fire attacks, customizing approaches based on trainee skill levels and customer objectives.
3. Understand each customer's unique needs and assist in mapping their training objectives to the Cyberbit content catalog.
4. Monitor customer health by conducting onboarding, success calls, quarterly reviews, analyzing usage data, and updating internal metrics.
5. Communicate effectively through written and oral channels, supporting customers and internal initiatives with presentations, product Q&A, and documentation.

Minimum Requirements:

• At least 3 years of experience in a SaaS-based cybersecurity or IT product customer success role and/or project management.
• Over 2 years of experience providing cybersecurity technical training.
• Degree in cybersecurity (Bachelor's, Master's, or PhD) is a strong advantage.
• Excellent planning, multitasking, and time management skills in a remote work environment.
• Exceptional communication skills in English; proficiency in a third language (Spanish, German, or French) is required.
• Strong skills in Excel and PowerPoint.
• Experience with Salesforce is a significant advantage.

If you're not 100% qualified but eager to learn and take on the challenge, we encourage you to apply.