Operations & Community Lead - OneCoWork Madrid

At OneCoWork, we are on a mission to provide a complete workplace experience for modern professionals.

We’re looking for a Operations & Community Lead to join our team at OneCoWork Recoletos – our brand new building in Madrid. As a Community Lead, you will play a pivotal role in the launch and success by managing day-to-day operations, supporting our sales activities, creating an incredible environment for our members, and providing excellent customer service.

Your responsibilities will include:

Front Desk & Operations:

• Be a focal point for members of the entire community within OneCoWork Recoletos.
• Manage the daily opening, set up, and closing of the building (lights, meeting rooms, coffee machine, etc.) as required.
• Assist the maintenance team by reporting any issues and hence maintaining the building in full operational capacity.
• Handle incoming mail and packaging and distribute to members as necessary.
• Manage the front desk for walk-ins, security, and any issues that may arise.
• Process payments from members for services such as room bookings, membership renewals, or additional services.
• Maintain CRM and data sources up to date for reporting to the management team.
• Direct Report for Front Desk Associate. Be involved in OKR and development plans for direct report.
• Manage inbound sales responses.
• Conduct space tours, close deals, and renewals.
• Build partnerships with local businesses and startups to enhance member value.
• Work on outbound sales strategies with the operations manager and promotions to achieve occupancy targets.
• Provide exceptional customer service ensuring a smooth onboarding experience.
• Ensure all sales activities are correctly tracked in CRM and provide sales reports to management.

Community & Events:

• Build relationships with members to understand their needs and create a collaborative environment including regular catch-ups and feedback sessions with key clients.
• Research and propose new events and networking opportunities for our member community.
• Create a warm ambience for our members, going above and beyond to provide the extra touch of customer service; the little things matter most!
• Plan and execute community-building activities.
• Activate partnerships, collaborations, and member discounts.

What we’re looking for:

• 2+ years of customer service, front desk, and hospitality experience.
• Strong interpersonal and communication skills, capable of engaging with a wide range of stakeholders.
• Excellent time management, problem-solving, and organizational skills.
• A passion for entrepreneurial communities and dynamic environments.
• Proficient in computer skills, including Excel, Outlook, and CRM tools.
• Experience in direct sales and events planning is a benefit.
• Fluent in Spanish and English.

Benefits of working with us:

• Work in an international, dynamic team with a great company culture, where you’ll find opportunities for growth with every challenge!
• 25,000 – 26,000€ annual gross salary with a competitive incentives structure.
• Full-time contract with private health insurance.
• Unlimited access to Oliva mental health and wellbeing platform.
• We’re a coworking space, meaning great minds in all corners.
• Afterwork events (motivational, educational speakers, sponsored company events).
• We’re a dog-friendly office!