Front Office Agent Wellness - Kimpton Aysla Mallorca

Hosco; Santa Ponça; Presencial; EUR 24.000 - 36.000; Jornada completa

Descripción de la vacante

Una empresa innovadora busca un recepcionista para un hotel de lujo en Mallorca. En esta emocionante posición, serás la primera impresión para los huéspedes, ofreciendo un servicio excepcional y creando un ambiente acogedor. Con un contrato a tiempo completo, disfrutarás de beneficios como tarifas de habitación internacionales con descuento y programas de reconocimiento para empleados. Si tienes pasión por el servicio y te encanta trabajar en un entorno dinámico, esta oportunidad es perfecta para ti. Únete a un equipo que valora la dedicación y el compromiso con la excelencia.

Servicios

Tarifas de habitación internacionales con descuento

Programas de reconocimiento para empleados

Programas de formación

Comidas durante el turno

Uniforme y servicio de lavandería

Formación

• Experiencia previa como recepcionista es valiosa.
• Fluidez en el idioma local y en inglés, alemán es altamente valorado.

Responsabilidades

• Ser la cálida bienvenida que inicia una experiencia memorable para los huéspedes.
• Informar a los huéspedes sobre iniciativas y eventos del club social.

Conocimientos

Atención al cliente

Comunicación en inglés

Trabajo en equipo

Proactividad

Educación

Licenciatura en hospitalidad o campo relacionado

Descripción del empleo

About the job
Hotel Brand: Kimpton
Location: Spain, Mallorca
Hotel: Aysla Mallorca (PMIMS), Avenida del Golf, 37 Santa Ponsa – Calvia, 07180
Job number: 141526

About Us
Kimpton Aysla Mallorca is a sanctuary of calm and well-being, nestled among the lush foliage of sunny southern Mallorca. A progressive take on country-club life, where active leisure meets utter relaxation, and touches of tradition blend with modern values. This is modern lifestyle lux – Mallorca style.

What’s the Job?
As a receptionist, you’ll not only be the person they rely on to handle questions about our social club, wellness, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our members feel at home in any location. Reports to the Spa Manager.

Your day-to-day

1. Be the warm welcome that kicks off a memorable guest experience!
2. Inform our guests about the initiatives, events and offering of our social club.
3. Take and manage guest bookings and up-selling opportunities.
4. Handle cash and credit transactions.
5. Be a trusted contact for all members. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
6. Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed.
7. Take pride in your appearance and place as a brand ambassador.
8. Always know what events and activities are on the day’s schedule.

What we need from you

1. Bachelor’s degree in hospitality or related field.
2. Experience working as a receptionist will be valuable.
3. Must be fluent in local language and English, German will be highly valuable.
4. Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service.

What to expect from us

1. Full year contract.
2. Discounted international room rates.
3. Employee recognition programmes.
4. Training programmes and access to IHG’s training tool.
5. Meals whilst on duty.
6. Uniform and laundry service.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Department: Reception
Language required: Spanish