IT Systems Operations Support Consultant

DXC Technology Inc.; Las Rozas de Madrid; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a dynamic IT Systems Operations Support Consultant to join their consulting team in Spain. This role involves supporting business processes, managing test plans, and providing first-level support for various IT systems. The company promotes diversity and offers a flexible work environment, ensuring work-life balance while engaging with leading technologies. With access to unlimited certifications through DXC University, this position provides a unique opportunity for professional growth and development. Join a team committed to social responsibility and excellence in customer experience.

Servicios

Flexibility and work-life balance

Access to DXC University for unlimited certifications

Leading projects with market reference clients

Social responsibility and commitment

Formación

• 1-2 years of experience in IT Systems Business Process Operations Support.
• High proficiency in Spanish and English for international projects.

Responsabilidades

• Test management and coordination with operations and end-users.
• Handle first-level incidents and requests for internal users.

Conocimientos

IT Systems Business Process Operations Support

Creative problem-solving skills

Client interaction

Spanish proficiency

English proficiency

Test management

Herramientas

ServiceNow

Salesforce

SAP

Office tools

Descripción del empleo

IT Systems Operations Support Consultant page is loaded

IT Systems Operations Support Consultant

Apply locations ESP - MD - LAS ROZAS | time type Full time | posted on Posted Yesterday | time left to apply End Date: May 7, 2025 (30+ days left to apply) | job requisition id 51542053

Job Description :

DXC Technology is a global professional services company dedicated to leading the digital transformation of our clients. We advise and guide in applying technology to achieve optimal results and enhance competitiveness. With over 130,000 professionals across more than 70 countries and a strong network of partners, we deliver advanced IT services and solutions.

In Spain, we are a leading player in the IT market, with nearly 8,000 professionals across thirteen locations, specializing in cutting-edge technologies such as Cloud, Business Intelligence, AI, and Automation. We serve over 200 clients from various industries in both the public and private sectors, helping them with their digital transformation journeys.

We promote diversity and inclusion, especially for people with disabilities, and are proud to have approximately 49% female professionals.

We are seeking an IT Systems Operations Support Consultant to join our consulting team in Spain.

Requirements :

• Mixed profile (technical-functional) with 1-2 years of experience in IT Systems Business Process Operations Support.
• Ability to learn quickly.

Internal Procedures:

• Internal policies and standards.
• Circuits and tools.
• Diversity of technology teams involved.
• Different structures in each Bank domain.
• Diversity of infrastructure within the group.
• Creative problem-solving skills.
• Ability to interact with clients, especially end-users and service managers.
• High proficiency in Spanish.
• High level of spoken and written English for international project management.
• Experience with administration, configuration, and parameterization of business flows/processes (workflow rules, user registration/deregistration, SLAs) on backend IT platforms (ServiceNow, Salesforce, SAP, etc.).
• Intermediate to advanced proficiency with Office tools.

Tasks :

• Test management and coordination with operations and end-users (test planning, case creation, execution, follow-up, automation).
• Define and execute test plans during pre-production with users.
• Communicate with end-users during system operation in production.
• Handle first-level incidents and requests (Level 1).
• Escalate issues to Level 2 and 3 support teams.
• Provide Level 1 support for tool-related issues for internal users and service managers.
• Monitor business processes of in-scope applications.
• Manage master data for business processes in the scoped applications.
• Prepare configuration and onboarding tasks for business processes in the scoped applications.

What will you find at DXC?

• Leading projects with market reference clients.
• Flexibility and work-life balance.
• Work with leading IT technologies.
• Access to DXC University for unlimited certifications.
• Social responsibility and commitment.

Beware of recruitment fraud schemes involving false job offers, especially those requesting personal information or payments. DXC does not make employment offers via social media nor asks for money at any stage of recruitment.

About Us

DXC Technology (NYSE: DXC) helps organizations run mission-critical systems, modernize IT, and optimize data architectures across cloud environments. Trusted by the world's largest companies and public sector organizations, we focus on delivering performance, competitiveness, and excellent customer experiences. Learn more at DXC.com.

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