JEFE DE OBRA / PROJECT MANAGER

Costagin Design & Build; Santa Cruz de Tenerife; A distancia; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

Una empresa revolucionaria busca enfermeras registradas para un puesto remoto que ofrece un entorno de trabajo flexible y oportunidades de desarrollo profesional. Con un programa de capacitación de ocho semanas y un salario competitivo de 20 euros por hora, tendrás la oportunidad de hacer un impacto positivo en la atención al paciente. Si tienes una licencia activa en España y deseas unirte a un equipo multicultural, esta es la oportunidad perfecta para ti. ¡Aplica ahora y sé parte de un proyecto innovador en el sector de la salud!

Servicios

Trabajo desde casa

Oportunidades de desarrollo profesional

Programa de gamificación para ingresos adicionales

Vacaciones pagadas

Formación

• 2-4 años de experiencia en contact center o servicio al cliente.
• Licencia de Enfermería activa en España.

Responsabilidades

• Resolver consultas y quejas de los clientes.
• Actuar como contacto clínico para pacientes y personal clínico.

Conocimientos

Comunicación efectiva en español

Experiencia en servicio al cliente

Conocimientos en terapia de diálisis

Educación

Licencia de Enfermería activa

BSc o equivalente

Herramientas

Windows 10

Ethernet

USB headset

Descripción del empleo

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Descripción del trabajo

Work in a company with a solid track record of performance

A role that offers a breadth of learning opportunities

Opportunity to make a positive impact

The Job

Position Overview :

We are seeking Registered Nurses located in Spain with an active RN license (from Spain) to work for our premium international client in the medical field. This is a fully remote / work-from-home position providing courteous and efficient service to customers in assigned accounts. You will be trained for the key job responsibilities.

Key Responsibilities :

• Resolves customer inquiries, complaints, and requests, including technical or clinical information while working within a defined scope of practice.
• Serves as a telecare clinical contact for patients, clinical staff, and internal team members.
• Addresses escalations from Level 1 technical services team members, acting as a backup for Supervisors.
• Adheres to all environmental, health, and safety SOPs, equipment policies, and procedures.
• Serves as a liaison between customers, employer staff, and client staff.
• Identifies and assists in implementing changes to manage information accuracy within online platforms and reference materials.
• Seeks enhancements to improve customer experience, equipment reliability, and treatment quality.
• Completes scheduled and unscheduled outbound calls to telecare patients and clinical collaborators.
• Receives inbound calls from telecare patients and clinical collaborators.
• Analyzes data and understands trends for treatments sourced from treatment platforms.
• Shares relevant call information with stakeholders and documents outcomes.

Training Program :

• Eight weeks of paid training.
• Training covers technical support and treatment analysis.
• Fully remote / work-from-home training.
• Monday to Friday, 12:00 PM - 5:00 PM CET (6 hours/day).
• Flexible operating hours: Monday to Friday, 9:00 AM - 6:00 PM CET, with an expected 2 hours of work per day.

Why Join Us?

• Work from the comfort of your home.
• Hourly rate during training is 20 Euros; after training, it remains 20 Euros.
• Be part of a revolutionary, multicultural company.
• Continuous professional development and support.

Application Process :

If you are a dedicated and compassionate Registered Nurse with a valid license from Spain, apply quickly. The training begins soon, and we look forward to welcoming you.

The Profile

Requirements :

• Living in Spain.
• Active RN License (BSc or equivalent).
• 2-4 years contact center or customer service experience (preferred).
• Experience with dialysis therapy (preferred).
• Excellent communication skills in Spanish and English.

Internet and Hardware Requirements :

• Broadband internet with Ethernet, 50 Mbps.
• Processor: Intel Core i5 or higher / AMD Ryzen 5 or higher.
• 16GB RAM.
• 120GB SSD storage.
• Wired USB headset.
• Windows 10 or higher.

Benefits :

• Home-based work with a competitive salary.
• Project-based opportunities.
• Long-term cooperation.
• Gamification program for extra earnings and paid holidays.

The Employer

Our client provides centralized and standardized native customer support services worldwide, offering all major languages and dialects, and is a leader in premium remote contact center projects.