Front Office Manager

TN Spain; Barcelona; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading hotel in Barcelona is seeking a Front Office Manager to lead the reception team and enhance guest experiences. This role involves managing operations, resolving guest issues, and ensuring high service standards. Join a dynamic environment with growth opportunities.

Servicios

Career growth opportunities

Access to training programs

Dynamic work environment

Formación

• Minimum of 2 years of experience as a Front Desk Manager.
• High proficiency in English and Spanish; additional languages are a plus.

Responsabilidades

• Manage daily Front Office operations, ensuring service quality.
• Handle guest complaints and resolve disputes.
• Supervise staffing levels and optimize guest service.

Conocimientos

Leadership

Communication

Problem-Solving

Customer Service

Herramientas

Opera PMS

Descripción del empleo

Social network you want to login/join with:

Additional Information: This hotel is owned and operated by an independent franchisee, Four Points by Sheraton Barcelona Diagonal. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Four Points by Sheraton Barcelona Diagonal, located in the heart of Poblenou’s technology district, is the perfect place to explore the city, its surroundings, and its vibrant local life. With 154 rooms, a 24/7 gym offering panoramic views from the 12th floor, and a Gastro Corner Restaurant & Bar serving the best local beer, our hotel is the ideal blend of business and leisure.

We are looking for a Front Office Manager to lead our reception team and ensure an exceptional guest experience. This role is crucial to our team, as the Front Office is the first point of contact with our guests and plays a key role in shaping their stay.

At Four Points by Sheraton Barcelona Diagonal, we are more than just a hotel—we are a platform for career growth. We believe in nurturing talent, providing continuous learning, and offering opportunities for professional advancement. Joining our team means being part of an environment where you can develop your skills, take on new challenges, and grow within Marriott International.

Duties and Responsibilities:

Manage daily Front Office operations, ensuring service quality and meeting hotel standards and guest expectations.

Set goals and plans to prioritize, organize, and efficiently complete tasks.

Handle guest complaints, resolve disputes, and mediate conflicts to ensure guest satisfaction.

Supervise staffing levels to optimize guest service, operational needs, and financial objectives.

Foster continuous communication with the team to align departmental objectives with those of the hotel.

Ensure the team receives proper and ongoing training in customer service and operational procedures.

Oversee reservation management and room assignments to maximize occupancy and revenue.

Enforce hotel policies and procedures fairly and consistently.

Collaborate with other departments to ensure smooth operations and a seamless guest experience.

Support human resources management in recruiting, onboarding, and developing the Front Office team.

Minimum of 2 years of experience as a Front Desk Manager.

Strong leadership, communication, and problem-solving skills.

Ability to motivate and develop teams.

High proficiency in English and Spanish; additional languages are a plus.

Knowledge of hotel management systems, especially Opera PMS.

Customer service-focused with a commitment to continuous improvement.

Ability to work under pressure and adapt to a dynamic environment.

Well-connected location with metro and bus access.

Pleasant, young, and dynamic work environment.

Be part of a well-established and expanding company in the hospitality industry.

Extensive career growth and development opportunities within Marriott International.

Access to Marriott training and development programs.

We want YOU to be part of our family, take us one step further, share your vision, and join us in ensuring success! Your journey to a thriving career starts here!

This company is an equal opportunity employer.