[Full Remote] Support Engineer

buscojobs España; Asturias; A distancia; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading health technology company is seeking a Remote Support Engineer to provide application support for healthcare software. This role involves assisting clinicians and ensuring customer satisfaction through effective communication and technical expertise. Ideal candidates will have a background in software support and a bachelor's degree in a relevant field. The position offers competitive salary, performance bonuses, and flexible benefits.

Servicios

Competitive salary

Performance bonus

Family-friendly policies

Flexible benefits

Access to Philips University

Formación

• Experience in Application/Software Support, ideally in healthcare.
• Ability to run SQL queries and manage Windows Server.
• Strong communication skills for technical and non-technical stakeholders.

Responsabilidades

• Provide 1st line support for healthcare software applications.
• Qualify customer calls and resolve technical issues.
• Ensure customer satisfaction through effective communication.

Conocimientos

Application / Software Support

Communication

Teamwork

Reliability

Commitment

Fluency in Spanish

Fluency in English

Educación

Bachelor's degree in Computer Science

Bachelor's degree in Medical Informatics

Herramientas

Windows Server

SQL Server 2012+

Networking

HL7

FHIR

Descripción del empleo

3 days ago Be among the first 25 applicants

Job Title

Remote Support Engineer, Healthcare Software

Job Description

Remote Service Engineer – Healthcare Software

Help Philips to impact with care by finding & establishing solutions to healthcare software, enabling clinicians to provide the best care for patients.

Your role :

• This role supports our Emergency Medical Record (ICCA) and Care Management Software used in A&E & ICU departments.
• As a Remote Support Engineer, you will act as 1st line support by qualifying customer calls, finding a technical resolution to the application problem (including writing scripts & queries) and escalating to 2nd / 3rd line when needed.
• You will ensure customer satisfaction by providing an excellent service through regular & timely communication, excellent prioritisation of calls and tasks, and product training.
• To support your colleagues, you will provide quality documentation & reporting and share your subject matter knowledge.
• This role offers you the chance to work from home.
• From a competitive salary and performance bonus to family-friendly policies, flexible benefits, and access to Philips University, a career at Philips comes with all sorts of wonderful benefits. Be sure to speak to your recruiter about all the benefits on offer.

You’re right for this role if :

• You have a technical background with experience providing Application / Software Support, ideally to the healthcare industry, or with a willingness to embrace clinical solutions.
• You are bachelor's degree educated in computer science or medical informatics or other equivalent
• Your technical skills include :
• Windows Server
• SQL Server 2012+ including the ability to run queries
• Networking
• Ideally, HL7, FHIR, and an understanding of Clinical / Hospital Patient Workflow
• Ability to communicate effectively with both technical and non-technical stakeholders.
• Reliability, commitment, and a confident demeanor; strong cross-departmental teamwork abilities
• Fluency in Spanish & English

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business here
• Discover our rich and exciting history here
• Learn more about our purpose here

Because we are at our best when you are, you can safely share any reasonable tools or adjustments needed during our recruitment process and beyond.

For more information, read our Inclusion and Diversity Policy and, to know more about your Human Rights, we encourage you to view this report.

LI-EU

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Manufacturing

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Alcobendas, Community of Madrid, Spain 1 week ago

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