Manager, Revenue Operations - CRM System

Remote; País Vasco; A distancia; USD 51.000 - 117.000; Jornada completa

Descripción de la vacante

Join a leading company as the Manager of CRM, Systems and Tools within the Revenue Operations team. This fully remote role involves overseeing the Salesforce CRM system, managing a team, and aligning CRM strategy with business goals. You will lead projects, implement best practices, and ensure optimal use of the CRM platform to drive sales initiatives. With a focus on continuous improvement and innovation, this position offers the chance to make a significant impact in the global employment space.

Servicios

Work from anywhere

Unlimited personal time off

Quarterly company-wide day off

16 weeks paid parental leave

Mental health support services

Stock options

Home office budget & IT equipment

Budget for local social events

Formación

• Proven experience in a leadership role managing a team of CRM professionals.
• Strong knowledge of Salesforce CRM and its various components.

Responsabilidades

• Oversee the administration and optimization of the Salesforce platform.
• Lead and mentor a team of CRM administrators and developers.
• Translate business requirements into scalable technical solutions.

Conocimientos

Salesforce CRM

Project Management

Leadership

Business Analysis

Educación

Salesforce Administrator Certification

Sales Cloud Consultant Certification

Platform App Builder Certification

Descripción del empleo

All of our positions are fully remote. You do not have to relocate to join us!

What this job can offer you

This is an exciting time to join Remote and make a personal difference in the global employment space as Manager of CRM, Systems and Tools within our Revenue Operations team. The successful candidate will be responsible for overseeing our Salesforce CRM system, ensuring its optimal use to drive sales initiatives. This role involves managing a team of CRM specialists and collaborating with various departments to align our CRM strategy with business goals in a fast-paced environment.

What you bring

• Strong knowledge of Salesforce CRM and its various components (Sales Cloud, CPQ, Service Cloud, Marketing Cloud, etc.)
• Salesforce Administrator, Sales Cloud Consultant, and Platform App Builder Certification required; Business Analyst, Platform Developer I Certification is nice to have.
• Excellent project management skills with the ability to handle multiple projects simultaneously.
• Proven experience in a leadership role, managing a team of CRM professionals.
• Solid Business understanding with an ability to translate business needs into a set of workable, specific requirements
• Proven ability to work in a fast-paced, global environment with multiple priorities that requires strong project management and decision-making capabilities. Hands-on approach required.
• Strong personal accountability and personal alignment to Remotes values

Key Responsibilities CRM Management

• Oversee the administration, configuration and optimisation of the Salesforce platform
• Develop and implement CRM policies, procedures, and best practices to support GTM goals
• Establish, design and enforce Salesforce governance policies and best practices to promote sustainable and scalable solutions
• Ensure adherence to best practices for Salesforce development, including code reviews and version control
• Maintain documentation related to Salesforce configuration, processes, and changes
• Lead, mentor, and develop a team of CRM administrators and developers, fostering a collaborative and high-performance work environment.
• Foster an agile, structured and collaborative working environment, promoting continuous improvement and innovation.
• Assess team capacity and allocate resources effectively to ensure balanced workloads and timely completion of tasks.
• Prioritise and assign projects and tasks based on business needs, team members' strengths, and development areas.
• Monitor progress and adjust assignments as necessary to manage peak periods and ensure project deadlines are met

Integration and Process Improvement :

• Translate business requirements into scalable technical solutions
• Identify and implement process improvements to enhance CRM functionality and user experience.
• Engage in iterative processes to understand user needs, define problems, ideate solutions, prototype, and test enhancements.
• Lead projects to integrate Salesforce with other systems and tools, such as marketing automation platforms, customer support systems, and data analytics tools.
• Collaborate with IT and other departments to ensure seamless integration and data flow between Salesforce and other business applications.

Practicals

• You'll report to : Director, Revenue Operations Processes & Systems
• Team : Revenue Operations
• Location : EMEA, Central America
• Start date : As soon as possible

Remote Compensation Philosophy

Remote's is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries. At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.

The base salary range for this full-time position is $51,700 USD to $116,350 USD. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change. At Remote, we foster internal mobility as a key element of our culture of employee growth and development, supported by a compensation philosophy that guarantees pay equity and fairness. Therefore, all compensation changes associated with an internal move will be reviewed by the Total Rewards & People Enablement team on a case by case basis.

Application process

• Interview with recruiter
• Interview with future manager
• Interview with Salesforce Team and Salesforce Exercise discussion
• Interview with VP of Revenue Operations

Our full benefits & perks are explained in our handbook. As a global company, each country works differently, but some benefits / perks are for all Remoters :

• work from anywhere
• unlimited personal time off (minimum 4 weeks)
• quarterly company-wide day off for self care
• 16 weeks paid parental leave
• mental health support services
• stock options
• home office budget & IT equipment
• budget for local in-person social events or co-working spaces

How you'll plan your day (and life)

We work asynchronously at Remote which means you can plan your schedule around your life (and not around meetings). Read more at our website. You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs.

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