Senior Customer Success Manager | Nordics

buscojobs España; Badajoz; A distancia; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A leading company in the global payroll and HR sector seeks a Senior Customer Success Manager to build strategic client relationships and drive revenue growth. The ideal candidate will thrive in a fast-paced environment and possess strong data analysis skills. This role offers competitive pay, stock grants, and remote work flexibility.

Servicios

Competitive pay

Scalable benefits

Stock grants

Remote work flexibility

Formación

• Minimum of 4+ years of relevant experience.
• Experience in complex and strategic Enterprise Implementations.

Responsabilidades

• Develop a vision and strategy for clients.
• Build deep and trusting long-term relationships with clients.
• Collaborate with product and operations teams.

Conocimientos

Relationship building

Data analysis

Problem solving

Educación

Relevant experience in Customer Success Management

Descripción del empleo

Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 100+ countries—helping businesses scale smarter, faster, and more compliantly.

Among the largest globally distributed companies in the world, our team of 5,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.

Why should you be part of our success story?

As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.

Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple, and Google.

Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $12 billion valuation and $800 million in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.

Role Overview

You’ll be the face and voice of Deel for our clients both internally and externally. In this dynamic role, you’ll be responsible for building strategic customer relationships while converting those relationships into opportunities for long-term revenue growth. You will serve as our client’s trusted advisor by providing strategic guidance on operational and product-related issues. Simultaneously, you will be an internal advocate for clients with Deel by championing for new products and capabilities to facilitate the expansion of each client’s business with Deel.

You are a passionate business builder at heart. You get energized by tackling complex, challenging, often ambiguous problems and driving real impact across a business. You are not afraid to get your hands dirty to deliver projects. You are a talented generalist, at home diving into data for insights and confident in project managing cross-functionally with multiple stakeholders. Working with great people is a non-negotiable priority for you because you thrive in a highly collaborative and high-performance team. If that is you, join our team!

Responsibilities

1. Develop a vision and strategy for clients by assessing their business strategy to help them use Deel’s tools to achieve their goals.
2. Experience in complex and strategic Enterprise Implementations, ideally with Payroll.
3. Build deep and trusting long-term relationships with clients by identifying pain points, providing solutions, and recognizing opportunities for growth and revenue.
4. Create data-driven recommendations by accessing, analyzing, and synthesizing large data sets.
5. Problem solve and implement solutions internally at Deel on behalf of your clients.
6. Collaborate with product and operations teams to drive impactful improvements.
7. Fluency in Danish, Finnish, Norwegian, and Swedish is desirable but not essential.

Candidate Profile

Minimum of 4+ years of relevant experience as a Senior Customer Success Manager or Strategic Account Manager, in a start-up, scale-up, or Fintech environment.

Relationship builder who remains calm under pressure and celebrates partners’ successes.

Quantitatively inclined and data-savvy; enjoys drawing insights from complex data sets and making actionable recommendations.

A reliable, motivated self-starter with a growth mindset, thriving in fast-paced environments and roles with high responsibility.

Bonus Points

Passion for the future of work.

Experience in building consumer/business-facing products with a focus on customer experience and growth.

Rewards and Benefits

Competitive pay, scalable benefits, stock grants (role and location dependent), remote work flexibility, and more.

Equal Opportunity Statement

Deel is committed to diversity and inclusivity. We provide accommodations upon request during the recruitment process and ensure our hiring practices reflect our values.