Service Operations Analyst

buscojobs España; Santa Cruz de Tenerife; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

Une entreprise fintech innovante recherche un Technicien de Support de Niveau 1 pour rejoindre son équipe à Boadilla del Monte. Ce rôle implique de garantir la résolution rapide des demandes des clients et de surveiller l'environnement de production. Le candidat idéal aura au moins 2 ans d'expérience et une maîtrise de l'anglais et de l'espagnol. Vous travaillerez dans un environnement dynamique, avec des opportunités d'amélioration des processus et d'apprentissage continu.

Formación

• Minimum 2 ans d'expérience dans un rôle similaire.
• Expérience avec des outils de surveillance et de ticketing.
• Capacité à travailler dans un environnement de production 24/7.

Responsabilidades

• Suivre et surveiller les demandes pour assurer une résolution rapide.
• Surveiller l'environnement Payments Hub avec des outils fournis.
• Servir de premier point de contact pour les rapports d'incidents clients.

Conocimientos

Capacité d'analyse

Proactivité

Communication en anglais

Communication en espagnol

Educación

Administration des systèmes informatiques en réseau (ASIR)

Développement d'applications multiplateformes (DAM)

Herramientas

AWS

Dynatrace

Elastic Kibana

ServiceNow

Jira

Descripción del empleo

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Service Operations Analyst

Country :

Spain

Position :

PagoNxt is looking for a Level 1 Support Technician based in our BOADILLA DEL MONTE office.

Why You Should Consider This Opportunity

PagoNxt is a new company wholly owned by Santander that consolidates our most disruptive payments & trade businesses into a single, autonomous entity, making it one of the largest private fintech companies globally. The company aims to deliver innovative payment & trade solutions for merchants and consumers, establishing itself as a leading global payments provider in the medium term.

PagoNxt operates across three main business areas:

• Merchant Solutions for merchants and acquirers.
• Trade Solutions for corporates and SMEs.
• Consumer Solutions offering digital products and services for individuals.

This role will be part of our PagoNxt Trade Solutions team, responsible for providing efficient trade finance, supply chain, and FX payments solutions for international SMEs, previously accessible only to larger corporations.

Santander is committed to equal opportunities regardless of gender identity, culture, or disability. Our mission is to help more people and businesses prosper. We promote a strong risk culture, and all professionals are expected to proactively and responsibly manage risks.

What You Will Be Doing

• Track and monitor requests to ensure timely resolution of inquiries.
• Actively monitor the Payments Hub environment using provided tools.
• Support deployment activities to ensure smooth implementation without affecting the production environment.
• Perform periodic system checks and document results appropriately.
• Serve as the first point of contact for customer incident reports.
• Suggest process improvements to enhance efficiency.
• Be prepared to work rotating shifts in a 24/7 production environment.

Experience

• Minimum 2 years of relevant experience.
• Experience with monitoring and ticketing tools.
• Experience working in IT Operations / SRE roles.
• Experience as a Level 1 (or higher) Support Technician.
• Proficiency in English and Spanish for effective communication.

Desired Skills / Certifications

• Analytical mindset capable of investigating issues with or without detailed guides.
• Ability to work efficiently at a high pace and adapt to changing priorities.
• Proactive attitude and eagerness to learn.
• Ability to remain calm and reactive in critical situations.

Desired Education or Knowledge

• Networked Computer Systems Administration (ASIR).
• Multiplatform Application Development (DAM).
• Basic knowledge of the payments industry is a plus.
• Tools: AWS, Dynatrace, Elastic Kibana.
• Ticketing tools: ServiceNow, Jira, etc.