PBX - Telefonista / Telephone Operator - (Barcelona)

Hotel Mandarin Oriental Barcelona; Barcelona; Presencial; EUR 10.000 - 30.000; Jornada completa

Descripción de la vacante

Un hotel de lujo en Barcelona busca un profesional orientado al servicio al cliente para llevar a cabo procedimientos operativos y asistir a los huéspedes. Se requiere experiencia previa en hotelería, dominio de varios idiomas y flexibilidad para trabajar en horarios variados. El candidato ideal deberá tener excelentes habilidades de comunicación y un fuerte enfoque en la satisfacción del cliente.

Formación

• Experiencia previa en un hotel de lujo.
• Dominio de español, catalán e inglés.
• Excelentes habilidades de comunicación.

Responsabilidades

• Realizar procedimientos operativos bajo la dirección del gerente de FO.
• Asistir a los huéspedes con problemas de acceso a internet.
• Mantener buenas relaciones de trabajo con todos los departamentos.

Conocimientos

Orientación al servicio al cliente

Comunicación

Conocimientos de sistemas

Flexibilidad

Descripción del empleo

Main Functions

To carry out correct operating procedures under the direction of the FO Manager. To be fully conversant with posting and charging procedures for connected calls. To take messages in writing and ensure their delivery. To maintain good working relationships with all departments. To assist guests with internet access challenges. To handle emergency requests promptly and efficiently. To report faults in telephone, internet, TV systems, and facsimile to the relevant authorities. To keep the daily information sheet and board updated, ensuring proper handover of information. To comply with hotel rules and maintain high standards of personal appearance and hygiene. To perform additional duties within the scope of the position. To assist with system faults and prevent unauthorized use of telephone equipment. To be familiar with fire and emergency procedures and assist in training staff accordingly. To support housekeeping with reporting faults and message lights.

Additional Responsibilities:

• Assist in reception and concierge as needed.

Requisitos

Previous service experience in a luxury hotel. Knowledge of computers and systems. Proficiency in Spanish, Catalan, and English. Excellent communication skills. Strong guest service orientation. Flexibility to work on weekends and various hours.