Project Manager Customer Success (Francés - Inglés -Español)

Orquest - Retail Smart Planning; Castilla-La Mancha; Híbrido; EUR 40.000 - 70.000; Jornada completa

Descripción de la vacante

An innovative firm in retail technology is seeking a talented Project Manager to enhance customer success initiatives. In this dynamic role, you'll lead projects that optimize customer interactions from onboarding to renewals. You'll work closely with clients to tailor strategies that align with their business goals while ensuring compliance with contractual obligations. Join a passionate international team that values flexibility and results, and make a significant impact in the retail industry through your expertise in project management and customer experience.

Servicios

Medical Insurance

Dental Insurance

Flexible Schedule

Hybrid Working

Formación

• 3+ years of experience in Project Management for software development.
• Professional proficiency in French, English, and Spanish.

Responsabilidades

• Manage Customer Success projects and ensure client commitments are met.
• Develop customized strategies and optimize client interactions.

Conocimientos

Project Management

Customer Experience

Software Development

Solution Deployment

French Language

English Language

Spanish Language

Descripción del empleo

Orquest was born to serve the retail industry through Artificial Intelligence Workforce Optimization Software.

Orquest’s mission statement is "Every customer must be a reference and success” drives everything we do. We will continually listen to the changing needs of our customers to determine the direction of our software, service, and support.

That's why we're looking to recruit an outstanding Project Manager to join the Customer Success Team.

In this role, you will be responsible for managing CS department projects : identifying objectives, completing work plans, and monitoring them.

Your Key Responsibilities

• Responsible for Customer Success projects, adding value to every interaction, from onboarding to renewals, retentions, cross-sell, etc.
• Identify growth opportunities and optimize existing and potential channels.
• Develop customized strategies adapted to each client and context, responding to the client's business objectives.
• Work with the product team to adapt the product to the customer's needs.
• Ensure the projects are implemented within contractual obligations and regulatory requirements.
• Prioritize and manage team tasks to ensure client commitments are met.
• Build strong relationships with stakeholders and focus on their satisfaction to manage the customer relationship.
• Analyze customer adoption and usage of the product and offer strategic advice on maximizing and increasing results by utilizing the solution effectively.
• Establish and monitor business KPIs using the appropriate tools for proper measurement.
• Achieve established goals through continuous optimization of results.
• Develop dashboards for analyzing and interpreting results.

Required Skills and Experience

• Experience working as a Project Manager for at least 3 years in software development and / or solution deployment projects.
• Previous experience in customer experience / success or equivalent.
• Professional level in French, English, and Spanish.
• Able to meet deadlines and tasks effectively.

The flexible compensation plan includes a base + variable salary, medical and dental insurance in addition to your income, as well as other benefits.

Because people are our most important asset, we take good care of our team.

Because you will be surrounded by an inspiring international team of smart, open-minded, and passionate professionals.

Because we offer flexibility, trust, and ownership : We’re strong believers that what matters most are results : flexible schedule & hybrid working.

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