Recepcionist - Front Office

TN Spain; Deyá; Presencial; EUR 22.000 - 30.000; Jornada completa

Descripción de la vacante

Join a leading luxury hotel as a Receptionist, where you will provide exceptional hospitality experiences. Your role will involve welcoming guests, managing reservations, and delivering outstanding service. Be part of a culture focused on kindness and genuine connections, with opportunities for personal and professional growth.

Servicios

Competitive salaries and health insurance

Free meals during your workday

Free uniforms and laundry

Exclusive Learning and Development Program

Wellness programs

Allowance provided

Formación

• Exceptional customer service skills and ability to address inquiries effectively.
• Strong organizational skills for managing multiple tasks simultaneously.

Responsabilidades

• Providing exceptional customer service by warmly welcoming guests.
• Efficiently managing guest reservations and processing bookings.
• Performing essential administrative duties and managing guest accounts.

Conocimientos

Customer Service Excellence

Communication Proficiency

Organizational Prowess

Composure Under Pressure

Technical Proficiency

Educación

B2 English

Descripción del empleo

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As a Receptionist you are on the frontlines of providing exceptional luxury hospitality experiences through knowledgeable and welcoming interactions with guests. In this role, you will make an impact by providing exceptional customer service. If you’re looking to develop your skills and be part of the future of luxury, join the team!

Responsibilities:

• Exceptional Customer Service:Providing exceptional customer service by warmly welcoming guests, assisting with check-in and check-out procedures, and addressing inquiries in a professional and courteous manner.
• Reservation Management:Efficiently managing guest reservations, accurately processing bookings, modifications, cancellations, and guest preferences.
• Effective Communication:Delivering outstanding communication through prompt and professional phone calls and emails.
• Administrative Support:Performing essential administrative duties, including managing guest accounts, processing payments, and maintaining accurate guest records and correspondence.
• Hotel Knowledge:Providing comprehensive knowledge of hotel facilities, amenities, and services to enhance the guest experience.

Requirements

• Customer Service Excellence:Demonstrated exceptional customer service skills, with the ability to greet guests warmly, address inquiries effectively, and provide assistance in a courteous and efficient manner.
• Communication Proficiency:Communication skills, including the ability to articulate clearly, listen attentively, and convey information accurately.
• Organizational Prowess:Strong organizational skills, enabling the effective management of multiple tasks simultaneously, such as answering telephone calls, managing guest check-ins and check-outs, and monitoring email correspondence.
• Composure Under Pressure:Proven ability to maintain composure under pressure and handle difficult situations or dissatisfied guests with tact and professionalism.
• Technical Proficiency:Proficiency with computer systems, including fundamental programs such as word processing, spreadsheets, and email applications.
• Languages: B2 English, other languages would be an asset.

At La Residencia, we invite you to join a culture based on kindness, active listening and genuine connections.

• Competitive salaries and health insurance: Your well-being is our priority.
• Free meals during your workday: Flavors that drive you forward.
• Free uniforms and laundry: Elegance and comfort without worry.
• Exclusive Learning and Development Program: Grow with us.
• Wellness programs: Find your balance.
• Allowance provided

We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.